Overview
Headquarters: Abingdon, United Kingdom
Categories: Care and Nursing Home Management (Non‑Clinical Operations); Care Matching
Core Service: TrustonTap (flexible local home care services – hourly, overnight, and live‑in care)
Introduction
TrustonTap is a UK‑based care matching and home care service provider that connects individuals and families with carefully vetted, local carers. Founded to make care more affordable, flexible, and transparent, TrustonTap offers a modern alternative to traditional care agencies by providing direct access to carers through its digital platform.
The service covers a wide range of needs, from personal care and companionship to overnight and live‑in care, enabling people to remain in their own homes with dignity and independence. By focusing on continuity of care, affordability, and quality assurance, TrustonTap has become a trusted partner for families across Oxfordshire, Buckinghamshire, Berkshire, and Hertfordshire.
Its mission is to “put care on tap” — making it as easy and reliable to arrange as any other essential service, while ensuring carers are fairly compensated and clients receive consistent, compassionate support.
User Feedback: Strengths and Weaknesses
Feedback for TrustonTap comes from Trustpilot (4.6/5, 135 reviews), its own customer testimonials, and sector directories. Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Continuity of care
Families value that TrustonTap prioritises sending the same carer whenever possible, avoiding the disruption of constantly changing staff.
Carer quality and vetting
Users highlight the professionalism, kindness, and reliability of carers. TrustonTap accepts fewer than 10% of applicants, ensuring high standards.
Flexibility
Clients appreciate the ability to arrange care by the hour, overnight, or on a live‑in basis, with quick turnaround (often within 24–48 hours).
Affordability
TrustonTap reports that its services are typically 25% less expensive than traditional agencies, while still paying carers more fairly.
Ease of setup
Families describe the process of selecting carers as straightforward, with profiles provided for review and the option to meet carers before engagement.
Customer support
Reviews frequently mention the supportive care team, who guide families through the process and remain available throughout the care journey.
High satisfaction
TrustonTap reports an average customer satisfaction rating of 4.9/5 across 1,000+ reviews.
Negative Feedback and Caveats
Variable carer engagement
A minority of reviews mention carers who were competent but less engaging or communicative.
Regional coverage
While expanding, TrustonTap’s services are currently concentrated in southern England. Families outside these areas may not have access.
Limited scope of services
TrustonTap focuses on home care and companionship. It does not provide broader care management tools (e.g., rostering, compliance software) that some providers may require.
Employer model
As an introductory agency, TrustonTap does not directly employ carers. This means families are technically the carer’s employer, which may not suit all clients.
Awareness
Some families report not knowing about TrustonTap until recommended, suggesting brand awareness is still growing compared to national franchises.
In summary, user sentiment is strongly positive around affordability, continuity, and carer quality, while challenges include regional availability, employer responsibilities, and occasional variability in engagement.
Services and Capabilities
Care Services
Hourly Care
Flexible visits from one hour upwards
Support with personal care, medication prompts, meal preparation, and companionship
Overnight Care
Waking or sleeping night care
Reassurance and support for those with dementia, mobility issues, or night‑time needs
Live‑In Care
24/7 support from a dedicated carer living in the client’s home
Alternative to residential care, enabling independence at home
Condition‑Led Care
Specialist support for dementia, Parkinson’s, stroke recovery, and other conditions
Tailored to individual needs and preferences
Companionship and Social Support
Help with shopping, appointments, and social activities
Reduces isolation and promotes wellbeing
Carer Vetting and Quality Assurance
Multi‑stage recruitment process
Enhanced DBS checks and two references required
Less than 10% of applicants accepted
Ongoing monitoring and feedback from clients
Pricing and Affordability
Transparent pricing: typically £20–£30 per hour depending on care needs and carer experience
Live‑in care priced competitively against residential care
Carers paid more than traditional agency rates, improving retention and motivation
Matching and Selection
Families receive a shortlist of vetted carers based on needs and preferences
Option to meet carers in advance (in person or via video call)
Same carer provided consistently whenever possible
Interoperability and Standards
TrustonTap is designed as a care matching and service delivery platform, with:
GDPR compliance: Secure handling of personal and health data
CQC alignment: Services delivered in line with regulatory standards
Digital platform: Online booking, profiles, and communication tools
Accessibility: Support for families with urgent or complex needs
Unlike software‑based care management systems, TrustonTap focuses on service delivery and matching, not operational software integration.
Market Position
TrustonTap operates primarily in southern England, serving:
Older adults seeking to remain at home
Families requiring respite or ongoing support
Individuals with long‑term conditions or disabilities
Local authorities and healthcare professionals seeking trusted providers
It differentiates itself through:
Introductory agency model: Lower costs, higher carer pay, and greater transparency
Continuity of care: Same carer whenever possible
Flexibility: Hourly, overnight, and live‑in options
Affordability: Typically 25% less expensive than traditional agencies
Carer quality: Rigorous vetting and acceptance of fewer than 10% of applicants
Competitors include Elder, Home Instead, and The Good Care Group. TrustonTap positions itself as the affordable, flexible alternative, particularly attractive to families seeking local, vetted carers without the overhead of traditional agencies.
Implementation and Support
TrustonTap emphasises a supportive onboarding process, with:
Care team available by phone and email
Guidance on selecting carers and arranging contracts
Ongoing support throughout the care journey
Quick turnaround (24–48 hours) for urgent care needs
Providers report smooth setup and strong support, though some note that families must take on employer responsibilities.
Security and Data Protection
TrustonTap takes a careful and responsible approach to protecting the information it manages. The platform is fully aligned with GDPR compliance, ensuring that personal data is collected, stored, and processed in a lawful and transparent way. All records are protected through encryption and secure hosting, reducing the risk of unauthorised access or data loss.
Particular attention is given to the confidential handling of sensitive information, reflecting the trust placed in the service by both clients and carers. In addition, TrustonTap embeds safeguarding protocols for vulnerable individuals, ensuring that data protection measures are closely tied to the wider duty of care.
This combination of compliance, technical safeguards, and ethical responsibility provides a strong foundation for secure, respectful, and accountable data management.
Conclusion
TrustonTap is a leading UK provider of flexible, affordable home care services, offering a modern alternative to traditional agencies. Its strength lies in combining rigorous carer vetting, continuity of care, and transparent pricing with a digital platform that makes arranging care simple and fast.
User feedback consistently highlights affordability, carer quality, and continuity, while challenges include regional availability, employer responsibilities, and occasional variability in engagement.
For families seeking trusted, local carers who can provide personal, companionship, overnight, or live‑in care, TrustonTap represents a credible and innovative option. Its emphasis on affordability, transparency, and continuity positions it as a key player in the UK’s evolving home care market.
References
TrustonTap – Official Website https://www.trustontap.com/
Trustpilot – TrustonTap Reviews https://uk.trustpilot.com/review/trustontap.com
TrustonTap – Care Services Overview https://www.trustontap.com/care-services/
