Services

Care Home Marketing

We are experts in helping care homes drive up self-funding occupancy rates through well executed marketing campaigns – incorporating media coverage, social media, multimedia content, and SEO.

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A black silhouette of a person sitting cross-legged in a meditative pose. A simple black silhouette of a pine tree. A simple black and white illustration of a hand holding a pencil. The Times Logo A black silhouette of a person sitting cross-legged in a meditative pose. A simple black silhouette of a pine tree. A simple black and white illustration of a hand holding a pencil. The Times Logo

We help care homes, both large and small, to drive their self-funding occupancy rates. Our support covers public relations, media coverage, reputation management, social media, SEO and multimedia production.

As a care home, your reputation and how you're perceived by your local community can give you an edge over your competitors. Positive awareness of your home and how residents and their families perceive you is crucial to your commercial success.

Bridgehead have transformed our online presence by securing extensive coverage across the local, national, and trade media.
Kat Clayton, Marketing and Sales Director, Berkley Care Group

Your care home's profile both online and offline informs that perception. Our research shows that care homes that can demonstrate that they provide innovative, person centred care in a stimulating environment with creative activities and excellent cuisine are able to command higher self-funding occupancy and staff recruitment rates.

Services for care homes

We provide a full range of marketing services to care groups and their homes to give you the momentum you need to take your care homes forward. These include:

  • Key messaging. We work with you to identify the unique values and points of information that you want to communicate to your core audiences. We will then take care to weave these through all subsequent press releases, statements, and marketing material that we produce.

  • Activities and events calendar. We work with relevant team members at your home(s) to agree a programme of notable events that will showcase the ethos of your homes while also being noteworthy to relevant local media.

  • Securing media coverage for your care home. We secure you coverage with the most relevant media. This will include coverage at a local, regional broadcast, and national level.

  • Producing multimedia content. We help to market your home with high-impact photography and engaging videos that put your homes ethos and values on show.

  • Building social media for care homes. We build your following on social media through crafting positive, engaging posts that help to portray your homes in a positive light. Key platforms include: Facebook, LinkedIn, Instagram and TikTok.

  • Crisis Communications and Reputation Management. Every home can be susceptible to events that risk undermining the profile and reputation of a home. When these events do occur they can have considerable impact on your reputation and how your perceived. We are experts in stakeholder management. We will put the systems in place to help mitigate the impact on your reputation. In the event that a crisis does occur, we will manage your media and stakeholder engagement.

  • Search Engine Optimisation (SEO). We make sure your website is optimised for key search terms, such as care homes in your local area, and that it ranks above your competitors on Google.

We understand care homes

We have worked with care homes of varying sizes and with different specialisms.

An elderly woman smiles and laughs while sitting in a chair, holding a black and white penguin on her lap. The scene is warm and joyful, highlighting a visit to a care home.

We're as comfortable working with a large care group with 100 homes to smaller individual homes.

I could not recommend Bridgehead highly enough. They have a unique understanding of the adult social care media landscape.
Ben Ashton, Co-Founder & Director, GoodOaks Homecare

We are passionate about the care homes. Our Managing Director, Will, writes a monthly column for leading care sector publication, Caring Times. We keep abreast of key changes taking place in the sector, including the CQC's new assessment framework and how this impacts on the day-to-day operations at a care home.

One stop for care home marketing

To give you a better understanding, our care home marketing experience can include:

Key messaging • Multimedia strategy • Photography • Video production • Media training • Press release writing • Press release distribution • Interview pitching • Journalist outreach • Crisis Communications • Reputation Management • Media tracking • Social media branding • LinkedIn Management • Facebook Management • Social media writing • SEO

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We're passionate about care homes and the care sector

We've worked for some of the leading care homes and home care providers in the country. Below are two of our most recent case studies:

  • Berkley Care Group - With 12 care homes located across the West Midlands and South of England, Berkley engaged Bridgehead to promote the group and its homes as providers of all-inclusive luxury care among the local and regional media. The primary objective was to drive occupancy rates, while also boosting recruitment and retention of staff by showcasing Berkley’s homes as positive work environments characterised by a strong team spirit. Read more.

  • GoodOaks Homecare - GoodOaks Homecare engaged Bridgehead to work on the execution and promotion of their new campaign, ‘You Are Not Alone’. The campaign is targeted at the country’s unpaid carers, which some estimates put at more than 10 million. GoodOaks wanted to celebrate and support the quiet, unseen, unheralded commitment that these individuals make to those they love. It sought to address the lack of information, resources and assistance for those needing some extra help to remain independent, and for those caring for them. Read more.

Further reading about the importance of effective marketing to care homes

  • Forbes - Marketing Matters Now More Than Ever

    • This Forbes piece urges companies to reclaim marketing as an essential tool for business success. Harvard Business Review notes leaders can innovate but struggle to commercialise, highlighting the need for strong marketing. Read more.

  • Search Engine Journal - 15 Reasons Why Your Business Absolutely Needs SEO

    • The need for quality SEO is growing due to several key factors including increased web traffic and that it remains a cost-effective way to reach customers and build trust over time. Given that organic search is the primary source of website traffic, SEO creates new opportunities to ensure your brand remains discoverable. Read more.

  • Forbes - 10 Marketing Trends That Will Dominate In 2024

    • The marketing landscape is evolving due to particularly to technological innovation through AI marketing automation whilst providing user-generated content, social commerce, data privacy, and sustainability are all crucial in the modern world. Adapting to these trends will help businesses stay competitive and succeed. Read more.

Bridgehead Social Care have transformed our online presence by securing extensive coverage across the local, national, and trade media. Unlike other agencies they quantify their achievements. They regularly track the number of articles secured, size of audience reached, as well as benchmarking the coverage they achieve for each of our homes to the coverage secured for each of our key competitors' homes. They also suggest ideas for activities and events and regularly visit our homes in person. I enjoy working with Will and his team and couldn’t recommend them highly enough.
Kat Clayton, Marketing and Sales Director, Berkley Care Group
Led by Will, the team at Bridgehead were brilliant. They generated media coverage at both a national and local level for our You Are Not Alone campaign. Having listened to our aims and objectives, they created and implemented a creative campaign to highlight the plight of unpaid carers across the UK as well as the launch of our free resource hub designed to offer advice and guidance to family carers. As part of their work they also recruited leading policymakers to lend their support to the campaign. I could not recommend Bridgehead highly enough. They have a unique understanding of the adult social care media and policy landscape.
Ben Ashton, Co-Founder & Director, GoodOaks Homecare

FAQs

Care home marketing involves strategies to attract potential residents and their families to a care home facility. It includes branding, advertising, digital marketing, and community engagement to highlight the care home's services, amenities, and unique selling points. Effective marketing showcases the quality of care, safety, and comfort provided, often through testimonials, virtual tours, and informative content. Digital presence through a well-designed website and active social media channels is crucial. The goal is to build trust, demonstrate expertise in elderly care, and create a positive reputation that distinguishes the care home from competitors.

Our research indicates that effective care home marketing significantly enhances a care home's reputation, attracting higher-quality staff, securing more substantial investment, achieving higher occupancy rates, and fostering faster growth. By establishing a recognised presence and demonstrating leadership in the industry, care homes can command greater trust and loyalty, leading to sustained success and a competitive edge in the market.

Effective care home marketing is essential for establishing trust and demonstrating expertise in providing quality care. It begins with pinpointing key aspects of your services that set you apart, transforming this knowledge into a rich mix of content, such as testimonials, informative videos, and insightful articles. This content is then strategically presented to your target audience, typically through a combination of digital media and social platforms, ensuring your message reaches and resonates with those seeking reliable and compassionate care for their loved ones.

The expense of a care home marketing campaign depends on the programme's scale and depth. At Bridgehead, we offer marketing packages tailored to your needs.

Let's talk about you
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Bridgehead Communications
Temple Chambers 3-7 Temple Avenue London EC4Y 0HP
4 Clifton Terrace Les Canichers St. Peter Port Guernsey GY1 2NE
+44 (0)203 4888 963
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