Overview
Headquarters: London, United Kingdom
Categories: Care and Nursing Home Management (Non‑Clinical Operations)
Core Product: Syncurio (cloud‑based care home operations and management platform)
Introduction
Syncurio is a cloud‑based care home management platform designed to streamline the day‑to‑day operations of residential and nursing care providers. Developed in collaboration with care home operators, Syncurio focuses on the non‑clinical side of care delivery — including HR, rostering, payroll, resident billing, governance, and compliance.
The platform was created to address the operational challenges that often undermine care quality: high staff absenteeism, reliance on agency workers, complex billing processes, and the administrative burden of compliance. By centralising these functions into one system, Syncurio enables providers to achieve financial sustainability, operational efficiency, and inspection readiness.
Its mission is to “simplify care home operations so providers can focus on care”, reflecting its emphasis on reducing administrative complexity while improving oversight and decision‑making.
User Feedback: Strengths and Weaknesses
Feedback for Syncurio comes from Trustpilot (4.0/5), customer testimonials, and sector case studies. Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Ease of use
Managers describe Syncurio as straightforward and user‑friendly. Staff with limited digital skills report being able to adapt quickly.Impact on absenteeism
Homes using Syncurio report significant reductions in staff sickness and absenteeism, supported by tools such as Bradford Factor scoring and absence alerts.Agency cost reduction
Providers highlight reductions of up to 90% in agency usage by using Syncurio’s rostering and budgeting tools to optimise internal staffing.Accurate billing
Finance teams value the resident billing module, which handles multiple funding sources and retrospective fee changes. One accounts manager noted: “What used to take me hours now takes minutes.”Governance and compliance
Managers appreciate the governance module, which provides real‑time auditing, action plans, and inspection‑ready reports.Customer support
Testimonials highlight Syncurio’s collaborative approach, with users describing the team as “eager to hear and act on feedback.”Decision support
Senior managers report that Syncurio’s reporting and analytics provide visibility across staffing, finance, and compliance, supporting better strategic decisions.
Negative Feedback and Caveats
Learning curve for advanced features
While the basics are intuitive, some managers report that advanced modules (e.g., analytics, custom reporting) require training.Audit module limitations
Some users note that audits are currently limited in flexibility (e.g., yes/no questions), though improvements are in development.Integration scope
While Syncurio integrates with major accounting packages, interoperability with clinical systems is limited compared to broader platforms.Cost considerations
Smaller providers note that while Syncurio delivers strong value, subscription costs may be higher than basic alternatives.Limited brand awareness
As a newer entrant compared to established players, Syncurio is less widely known, which can affect adoption confidence.
In summary, user sentiment is strongly positive around absenteeism reduction, billing accuracy, and agency cost savings, while challenges include advanced training, integration scope, and cost.
Products and Capabilities
Syncurio Platform (Cloud SaaS)
Syncurio offers a comprehensive suite of non‑clinical management tools. Key modules include:
HR and Workforce Management
Staff records and compliance tracking
Right‑to‑work monitoring with visa alerts
Absence management with Bradford Factor scoring
Holiday and sickness tracking
Rostering and Scheduling
Drag‑and‑drop rota builder
Budget‑linked rostering to control agency spend
Offer available shifts directly to staff via portal
Real‑time attendance tracking with clock‑in/out
Payroll and Finance
Payroll processing linked to approved rosters
Integration with major accounting packages (e.g., Sage, Xero)
Resident billing across multiple funding sources
Handles retrospective fee changes and complex contracts
Governance and Compliance
Real‑time auditing and action plans
Inspection‑ready reports for CQC and regulators
Policy and document management
Alerts for compliance risks
Resident Management
Resident fee data and billing history
Integration of financial and staffing data for sustainability
Reporting on occupancy and revenue
Analytics and Reporting
Dashboards for managers and boards
KPI tracking and benchmarking
Exportable reports for governance and decision‑making
Employee Self‑Service Portal
Mobile‑friendly portal for staff to view shifts, request leave, and swap shifts
Improves engagement and reduces admin burden
Interoperability and Standards
Syncurio is designed as a secure, interoperable platform, with:
GDPR compliance: Encryption, secure hosting, and audit trails
Integration with accounting systems: Sage, Xero, QuickBooks, and custom integrations
Cloud‑based access: 100% browser‑based, no local installation required
Scalability: Suitable for single homes or large care groups
While integration with clinical systems is limited, Syncurio provides export options for reporting and analysis.
Market Position
Syncurio operates primarily in the UK, serving:
Residential care homes
Nursing homes
Multi‑site care groups
It differentiates itself through:
Operator‑led design: Built with input from care home operators
Agency cost reduction: Proven to reduce reliance on agency staff by up to 90%
Billing accuracy: Handles complex funding and retrospective changes
Governance focus: Real‑time auditing and inspection readiness
Scalability: Suitable for small homes and large groups alike
Competitors include Radar Healthcare (compliance), QCS (policies), and OneAdvanced (enterprise care management). Syncurio positions itself as the operator‑built, non‑clinical operations specialist, particularly attractive to providers seeking efficiency and financial sustainability.
Implementation and Support
Syncurio emphasises a collaborative onboarding process, with:
Free demos and consultations
Onboarding workshops and training
Responsive support team
Continuous development with customer feedback loops
Providers report smooth implementation and strong support, though advanced configuration requires time and training.
Security and Data Protection
Syncurio prioritises data security, with:
GDPR compliance
Encryption and secure hosting
Role‑based access controls
Audit trails and accountability logs
ICO registration (ZB564304)
Conclusion
Syncurio is a modern, cloud‑based care home management platform focused on non‑clinical operations, offering a comprehensive suite of tools for HR, rostering, payroll, billing, and governance. Its strength lies in being built with operators, for operators, ensuring that features are practical, relevant, and impactful.
User feedback consistently highlights absenteeism reduction, agency cost savings, and billing accuracy, while challenges include advanced training, integration scope, and cost.
For care providers seeking a specialist platform to improve operational efficiency, compliance, and financial sustainability, Syncurio represents a credible and innovative option. Its emphasis on operator‑led design, governance, and decision support positions it as a key player in the UK care home management software market.
References
Syncurio – Official Website https://syncurio.co.uk/
Person Centred Software – Partner Overview: Syncurio https://personcentredsoftware.com/care-ecosystem/our-partners/syncurio
Care Show London – Syncurio HR and Rostering Overview https://www.careshowlondon.co.uk/exhibitor-products/syncurio-hr
Trustpilot – Syncurio Reviews https://uk.trustpilot.com/review/syncurio.co.uk
