Storii Care

Overview

Headquarters: San Mateo, United States
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Patient Communication Platform
Core Product: StoriiCare (customisable digital care management and engagement platform)

Introduction

StoriiCare is a cloud‑based care management and engagement platform designed to improve the quality of care while remaining intuitive and easy to use for staff, managers, and families. Founded in the United States with a strong international presence, StoriiCare has become a trusted solution for adult day centres, residential care homes, nursing homes, supported living services, and home care agencies.

What sets StoriiCare apart is its focus on customisability. Unlike many platforms that offer rigid templates, StoriiCare enables providers to build and adapt workflows, care plans, and forms to their unique needs. This flexibility makes it particularly attractive to organisations with diverse service models or those seeking to embed person‑centred care practices.

StoriiCare also emphasises family engagement and communication, offering portals and tools that connect relatives with their loved ones’ care journey. By combining care planning, compliance, communication, and engagement in one platform, StoriiCare delivers a holistic solution that benefits providers, staff, residents, and families alike.

User Feedback: Strengths and Weaknesses

Feedback for StoriiCare comes from Capterra (4.7/5, 38 reviews), Software Advice (4.7/5), and G2 reviews. Overall, sentiment is strongly positive, though some caveats are noted.

Positive Feedback

• Ease of use
  Carers and managers consistently praise StoriiCare’s intuitive interface. Staff with limited digital skills report being able to use the system with minimal training.

• Customisability
  Providers highlight the ability to create custom forms, workflows, and templates. This flexibility is seen as a major advantage compared to more rigid competitors.

• Family engagement
  Families value the secure portals, curated content, and communication tools that keep them connected to their loved ones. This transparency improves trust and satisfaction.

• Customer support
  Testimonials frequently mention StoriiCare’s responsive support team and thorough onboarding process. Users describe staff as “friendly,” “patient,” and “knowledgeable.”

• Efficiency gains
  Managers report significant time savings in documentation, reporting, and compliance. One review noted: “We save up to six hours per week per staff member by digitising workflows.”

• Data security and compliance
  Providers appreciate StoriiCare’s certifications, including SOC 2 Type II, HIPAA, GDPR, ISO 27001, Cyber Essentials Plus, and ONC Health IT Certification.

Negative Feedback and Caveats

• Technical issues
  Some users report occasional bugs or glitches, particularly during admissions or when using analytics modules.

• Learning curve for advanced features
  While the basics are intuitive, managers note that advanced modules (e.g., billing, analytics, form builder) require additional training.

• Billing and finance modules
  A minority of reviews mention challenges with billing integration and form builder usability.

• Mobile optimisation
  While mobile apps exist, some users request further enhancements for offline functionality.

• Cost considerations
  Smaller providers note that while StoriiCare delivers strong value, subscription costs may be higher than basic alternatives.

In summary, user sentiment is strongly positive around ease of use, customisability, and family engagement, while challenges include technical issues, billing integration, and advanced training.

Products and Capabilities

StoriiCare Platform (Cloud SaaS)

StoriiCare offers a comprehensive suite of tools covering both clinical and non‑clinical operations. Key features include:

• Care Planning and Documentation

  • Customisable care plans and assessments

  • Progress notes and incident reporting

  • Risk assessments and outcome tracking

  • Automated reminders for overdue tasks

• Family Engagement

  • Secure family portals with real‑time updates

  • Curated music and film playlists for residents

  • Messaging tools for staff‑family communication

  • Digital life story and reminiscence tools

• Activity and Engagement Tools

  • Activity planning and participation tracking

  • Digital signage for events and activities

  • Resident engagement analytics

• Compliance and Auditing

  • Inspection‑ready reports and audit trails

  • Policy and document management

  • Staff training and compliance tracking

• Workforce and Operations

  • Staff scheduling and attendance tracking

  • Noticeboards and communication tools

  • HR records and compliance alerts

• Finance and Billing

  • Invoicing and payment processing

  • Claims management and reporting

  • Integration with third‑party finance systems

• Analytics and Reporting

  • Real‑time dashboards for managers

  • KPI tracking and benchmarking

  • Exportable reports for governance and board meetings

• Mobile Apps

  • iOS and Android apps for carers and families

  • Real‑time access to care plans and notes

  • Offline functionality (limited)

Interoperability and Standards

StoriiCare is designed as a secure, interoperable platform, with:

• Certifications: SOC 2 Type II, HIPAA, GDPR, ISO 27001, Cyber Essentials Plus, ONC Health IT Certification

• Cloud‑based access: Available on desktop, tablet, and mobile

• APIs: For integration with third‑party systems

• Accessibility: WCAG 2.1 AAA compliance for web and chat support

This ensures providers can trust StoriiCare to meet regulatory requirements and support interoperability initiatives.

Market Position

StoriiCare operates internationally, with headquarters in the US and a strong presence in the UK. It serves:

• Adult day centres

• Residential care homes

• Nursing homes

• Supported living services

• Home care agencies

• Multi‑site care groups

It differentiates itself through:

• Customisability: Flexible templates and workflows tailored to provider needs

• Family engagement: Strong focus on communication and transparency

• Comprehensive coverage: Clinical, non‑clinical, compliance, and engagement in one platform

• Regulatory assurance: Multiple certifications and compliance standards

• Scalability: Suitable for small providers and large care groups

Competitors include Nourish, Person Centred Software, Birdie, and Care Vision. StoriiCare positions itself as the customisable, engagement‑focused alternative, particularly attractive to providers seeking flexibility and family involvement.

Implementation and Support

StoriiCare emphasises a collaborative onboarding process, with:

• Multiple online configuration calls for managers

• Staff training via Zoom in small groups

• Detailed help articles and live chat support

• Phone and email support during UK business hours

• Unlimited online support included in subscription

Providers report smooth implementation and strong support, though some note that advanced configuration requires time and training.

Security and Data Protection

StoriiCare prioritises data security, with:

• GDPR and HIPAA compliance

• SOC 2 Type II, ISO 27001, Cyber Essentials Plus certification

• Encryption and secure hosting

• Role‑based access controls

• Audit trails and accountability logs

• 7‑year data retention policy (unless deletion requested)

Conclusion

StoriiCare is a leading international provider of digital care management software, offering a customisable, cloud‑based platform that unifies care planning, compliance, family engagement, and operations. Its strength lies in balancing flexibility and usability, ensuring that providers can adapt the system to their needs without overwhelming staff.

User feedback consistently highlights ease of use, customisability, and family engagement, while challenges include technical issues, billing integration, and advanced training.

For care providers seeking a flexible, engagement‑focused platform that improves quality of care while remaining intuitive for staff and families, StoriiCare represents a credible and innovative option. Its emphasis on customisation, compliance, and communication positions it as a key player in the global care management software market.

References

1. StoriiCare – Official Website https://www.storiicare.com/

2. Software Advice – StoriiCare Overview and Reviews https://www.softwareadvice.com/patient-case-management/sotriicare-profile/

3. UK Digital Marketplace – StoriiCare G‑Cloud Listing https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/679427865864193

4. Software Advice – StoriiCare Reviews [https://www.softwareadvice.com/patient-case-management/sotriicare-profile/reviews/](https://www.softwareadvice