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Care Management

SMI

SMI offers care home management software focused on non‑clinical operations such as rostering, staff records, payroll interfaces and administrative workflows. Its tools help organisations manage workforce data and non‑clinical tasks efficiently.

Overview

  • Headquarters: London, United Kingdom

  • Primary Function: Care and Nursing Home Management (Non-Clinical)

  • Core Products: SMI Care Platform (cloud-based care management and workforce scheduling)

Introduction

SMI Care is a UK-based software provider specialising in digital solutions for residential, nursing, and domiciliary care providers. The platform focuses on operational efficiency, workforce management, and regulatory compliance, supporting providers in delivering high-quality care while optimising staff utilisation.

The SMI Care Platform combines care planning, rostering, and scheduling into a unified cloud system, allowing managers to maintain visibility across teams, ensure regulatory adherence, and streamline communication with frontline carers. By integrating these functions, SMI Care helps providers reduce administrative burden and improve care delivery consistency.

User Feedback: Strengths and Weaknesses

Publicly available feedback for SMI Care comes from case studies, client testimonials, and social media mentions. While independent aggregator reviews are limited, several consistent patterns are apparent.

Positive Feedback

  • Ease of adoption

Managers and carers report that the platform is straightforward to use, with intuitive interfaces for scheduling, care logging, and reporting.

  • Staff management efficiency

Scheduling, absence tracking, and rota optimisation are frequently highlighted as key strengths, helping providers reduce missed shifts and staffing conflicts.

  • Compliance support

Built-in auditing tools and reporting dashboards assist with CQC readiness and regulatory adherence, giving managers confidence during inspections.

  • Customer support

SMI Care’s support team receives praise for responsive, clear, and practical assistance during onboarding and ongoing usage.

Negative Feedback

  • Limited public reviews

Independent review data is sparse, making it important for prospective buyers to verify references and case studies.

  • Integration scope

While the platform covers core care management and rostering, integration with third-party eMAR, HR, or payroll systems may require confirmation during procurement.

  • Customisation constraints

Some users note that advanced workflow customisation is less flexible than niche or legacy systems, requiring planning for specific organisational needs.

In summary, users appreciate the platform’s usability, compliance support, and workforce management features. Key considerations include integration capabilities and the scope of customisation for complex care models.

Products and Capabilities

SMI Care Platform (Cloud SaaS)

SMI Care is a cloud-hosted, all-in-one platform designed for care providers across residential, nursing, and domiciliary settings.

Key features include:

  • Care planning and record-keeping: Document care at the point of delivery with audit-ready records.

  • Workforce management: Automated rostering, absence tracking, and shift optimisation.

  • Compliance dashboards: Real-time oversight for inspections and regulatory reporting.

  • Mobile access: Frontline carers can log care and view schedules via mobile devices, supporting point-of-care documentation.

  • Reporting and analytics: Insight into staff performance, care trends, and operational metrics.

Interoperability and Standards

SMI Care aligns its platform with UK care sector standards and compliance requirements. Integration with electronic care systems, HR platforms, and payroll software is possible, though prospective buyers should confirm the current integration roadmap.

Market Position

SMI Care primarily serves UK residential, nursing, and home care providers. It differentiates itself through:

  • A unified approach to care management and workforce scheduling.

  • Cloud-based accessibility for real-time oversight and reporting.

  • Focused support for compliance, auditing, and CQC readiness.

Competitors in the digital care-management space include Care Audit Tool, MOA Benchmarking, and Quality Compliance Systems, all of which offer care operations and management tools in slightly different ways. SMI Care positions itself as an integrated, provider-centric alternative, particularly attractive to organisations seeking to streamline staff management, maintain compliance, and improve operational visibility.

Implementation and Support

SMI Care emphasises consultative onboarding and responsive customer support. Providers report that the platform is straightforward to implement, with staff quickly adopting the scheduling and care-record features. Ongoing training and support are available, though detailed service-level agreements or pricing are typically provided upon request during procurement.

Security and Data Protection

The SMI Care Platform is hosted in secure UK-based cloud environments. It provides audit trails, time-stamped records, and role-based access control to ensure accountability. Prospective buyers are advised to confirm encryption standards, backup processes, and penetration testing during due diligence.

Conclusion

SMI Care is a trusted UK provider of care management and workforce optimisation software. Its cloud-based platform provides an integrated approach to care planning, rostering, and compliance, offering flexibility and oversight for managers while reducing administrative burden. User feedback consistently highlights ease of adoption, workforce efficiency, and compliance support, while buyers should consider integration needs and advanced customisation.

For care providers seeking a unified, cloud-based solution for managing care delivery and staff operations, SMI Care is a credible, practical option.

References

  1. SMI Care – Official Website
    https://www.smi-care.co.uk

  2. Care Quality Commission (CQC) – Regulation and Inspection Framework for Adult Social Care
    https://www.cqc.org.uk/what-we-do/how-we-do-our-job/adult-social-care

  3. NHS Digital – Data Security and Protection Toolkit (DSPT)
    https://digital.nhs.uk/cyber-and-data-security/data-security-and-protection-toolkit

  4. Skills for Care – Workforce Planning and Management in Adult Social Care
    https://www.skillsforcare.org.uk/Leadership-and-management/Workforce-planning/Workforce-planning.aspx

  5. UK Government – Data Protection and UK GDPR Guidance
    https://www.gov.uk/data-protection

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