Overview
Headquarters: Guildford, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical Operations)
Core Product: Person Centred Software (Connected Care Platform – integrated suite for care management, eMAR, staffing, and monitoring)
Introduction
Person Centred Software (PCS) is one of the UK’s most widely adopted digital care management ecosystems, providing a suite of integrated solutions that cover the full spectrum of care operations. Founded in 2013, PCS has grown rapidly to become a trusted partner for over 8,000 care providers across the UK and internationally, supporting more than 160,000 residents daily and evidencing over 10 million care notes every day.
The company’s flagship Connected Care Platform brings together digital care planning, medication management (ATLAS eMAR), staffing and HR tools, wellbeing and activities (Oomph! On‑Demand), compliance, and resident experience modules into a single, interoperable ecosystem. This holistic approach enables providers to manage all aspects of care delivery, workforce management, and compliance through one platform.
PCS’s mission is to improve the lives of people living and working in social care by delivering intuitive, reliable, and innovative digital tools. Its solutions are designed to reduce administrative burden, improve compliance, and empower carers to spend more time with residents.
User Feedback: Strengths and Weaknesses
Feedback for PCS comes from Google reviews (4.0/5), case studies, and sector comparisons. Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Comprehensive ecosystem
Providers consistently highlight the breadth of PCS’s Connected Care Platform, which covers everything from care planning and eMAR to wellbeing and compliance.Medication safety (ATLAS eMAR)
ATLAS eMAR is widely praised as one of the UK’s leading electronic medication management systems. Providers report significant reductions in medication errors, faster ordering, and improved safety.Ease of use for carers
Carers describe the mobile app as intuitive and efficient, enabling them to record care notes in real time. This reduces paperwork and ensures information is always up to date.Regulatory alignment
Managers value PCS’s alignment with CQC and PRSB standards, which simplifies inspections and evidencing compliance.Wellbeing and activities (Oomph! On‑Demand)
Families and residents appreciate the wellbeing modules, which provide tailored activities and engagement programmes.Scalability
PCS is used by small independent homes and large care groups alike. Its scalability is frequently cited as a strength.Support and training
Testimonials highlight PCS’s responsive support team and comprehensive training resources.
Negative Feedback and Caveats
Complexity of ecosystem
Some users note that the breadth of PCS’s platform can be overwhelming. Smaller providers may not need all modules, and training is required to use advanced features effectively.Mobile access limitations
Certain features (e.g., body maps, incident reports) are only available on desktop, which some carers find restrictive.Customer service variability
While many reviews praise support, others cite delays in response or inconsistent communication.Cost considerations
PCS is positioned as a premium solution. Some smaller providers note that costs can be higher than simpler alternatives.Integration with external systems
While PCS has a large partner network, some users report challenges integrating with legacy systems or third‑party platforms.
In summary, user sentiment is strongly positive around comprehensiveness, medication safety, and compliance, while challenges include complexity, mobile feature gaps, and cost.
Products and Capabilities
Connected Care Platform
PCS’s Connected Care Platform is modular, covering the full ecosystem of care. Key solution areas include:
Care Management (mCare)
Digital Social Care Record (DSCR) system
Person‑centred care planning and monitoring
Real‑time care notes and observations
Risk assessments and outcome tracking
Medication Management (ATLAS eMAR)
UK’s first and most widely used eMAR system
Proven to reduce medication errors and improve safety
Integrates with pharmacy dispensing systems
Audit trails and inspection‑ready reports
Staffing and HR Tools
Rostering and shift management
Compliance tracking and training records
Staff wellbeing surveys and recognition tools
Resident Experience (Oomph! On‑Demand)
Wellbeing and activities platform
Tailored programmes for residents, including dementia care
24/7 access to activities and engagement resources
Care Operations
Digital Reception (visitor management and feedback capture)
Maintenance and asset management
Incident reporting and compliance dashboards
Learning & Development (Redcrier Training Solutions)
Integrated training modules for staff
Compliance tracking and certification
Joined‑Up Care
Data sharing with health and social care partners
Secure messaging and interoperability tools
Interoperability and Standards
PCS is designed as a comprehensive, interoperable platform, with:
PRSB accreditation: Accredited as a Quality Partner for digital record standards
NHS DSCR alignment: Recognised as a DSCR supplier
GDPR compliance: With encryption, secure hosting, and audit trails
APIs and partner integrations: Largest network of integrated partners in the UK care sector
This ensures providers can trust PCS to meet regulatory requirements and support future interoperability initiatives.
Market Position
PCS operates primarily in the UK, serving:
Residential care homes
Nursing homes
Supported living services
Learning disability services
Mental health support providers
Multi‑site care groups
It differentiates itself through:
Comprehensive coverage: Full ecosystem of care management, medication, staffing, wellbeing, and compliance
Scale: Used by over 8,000 providers and 160,000 residents daily
Medication leadership: ATLAS eMAR as the UK’s leading eMAR system
Regulatory assurance: PRSB accreditation and DSCR alignment
Innovation: Continuous updates and acquisitions (e.g., ATLAS, Oomph!, ResHub, Redcrier)
Competitors include Nourish, Birdie, Log my Care, and Care Vision. PCS positions itself as the ecosystem‑driven, compliance‑aligned alternative, particularly attractive to providers seeking a single platform covering all aspects of care.
Implementation and Support
PCS emphasises a structured onboarding process, with:
Demos and consultations
On‑site and online training
Dedicated account managers
Access to online support portals and resources
Regular updates and webinars
Providers report smooth implementation, though some note that advanced configuration requires time and training.
Security and Data Protection
PCS prioritises data security, with:
GDPR compliance
Encryption and secure hosting
Role‑based access controls
Audit trails and accountability logs
Regular backups and disaster recovery protocols
Conclusion
Person Centred Software is a leading UK provider of digital care management solutions, offering a comprehensive Connected Care Platform that unifies care planning, medication management, staffing, wellbeing, and compliance. Its strength lies in providing a full ecosystem of care tools that reduce administrative burden, improve compliance, and empower carers to deliver person‑centred care.
User feedback consistently highlights comprehensiveness, medication safety, and regulatory alignment, while challenges include complexity, mobile feature gaps, and cost.
For care providers seeking a trusted, compliance‑aligned platform with strong regulatory credentials and comprehensive functionality, PCS represents a credible and established option. Its emphasis on ecosystem integration, scalability, and innovation positions it as a key player in the UK care management software market.
References
Person Centred Software – Official Website https://personcentredsoftware.com/
PCS Overview – Care Association Event Slides 2024 https://irp.cdn-website.com/14c812d9/files/uploaded/PCS_ATLAS_PP_Slides_2024_Care_Association_event_oct_2024.pdf
Log my Care – Comparison with PCS https://www.logmycare.co.uk/blog/log-my-care-vs-person-centred-software
Person Centred Software – Real‑time Feedback and Digital Reception [https://personcentredsoftware.com/resources/capture-real-time-feedback-to-improve-your-care-services-with-person-centred-software](
