OneTouch Health

Overview

Headquarters: Galway, Republic of Ireland
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Screening, Monitoring & Telecare; Patient Communication Platform
Core Product: OneTouch Health (comprehensive care management system)

Introduction

OneTouch Health is a multi‑functional care management system designed to help providers manage every aspect of their business, from scheduling carers and client appointments to managing care plans, invoicing, payroll, compliance, and real‑time communication.

Founded in Galway, Ireland, OneTouch Health has grown into a market‑leading platform used across the UK and Ireland by home care agencies, supported living providers, residential care homes, and local authorities. Its mission is to provide a single digital ecosystem that eliminates the inefficiencies of fragmented systems, ensuring that all stakeholders — carers, managers, clients, and families — have access to the same up‑to‑date information.

Unlike many platforms that have been pieced together through acquisitions or bolt‑on modules, OneTouch Health was built from the ground up as a single, unified system. This ensures consistency, reliability, and seamless data sharing across all modules, from rostering and care planning to compliance and finance.

User Feedback: Strengths and Weaknesses

Feedback for OneTouch Health comes from case studies, National Care Forum partner listings, and customer testimonials. Overall, sentiment is strongly positive, though some caveats are noted.

Positive Feedback

• Comprehensive functionality
  Providers consistently highlight the breadth of features, covering care planning, rostering, payroll, invoicing, compliance, and reporting. Many note that OneTouch has replaced multiple systems.

• Single platform advantage
  Managers value the fact that OneTouch is a single, unified system rather than a collection of bolt‑ons. This reduces duplication, improves reliability, and ensures data flows seamlessly across modules.

• Ease of use
  Carers describe the mobile app as intuitive and straightforward. Staff with limited digital experience report adapting quickly.

• Real‑time communication
  Families and managers appreciate the platform’s real‑time updates, which improve transparency and reduce miscommunication.

• Compliance and auditing
  Providers highlight the platform’s compliance tools, including audit trails, safeguarding protocols, and inspection‑ready reports. These features simplify CQC and HIQA inspections.

• Support and responsiveness
  Testimonials frequently mention OneTouch’s responsive support team and collaborative approach. Providers describe onboarding as smooth and support as proactive.

• Positive impact on efficiency
  Case studies report significant time savings in rostering, payroll preparation, and compliance reporting. One provider noted: “It’s the hub of everything we do. We would be lost without it.”

Negative Feedback and Caveats

• Learning curve for advanced features
  While the basics are intuitive, some managers report that advanced modules (e.g., analytics, invoicing) require additional training.

• Integration scope
  While OneTouch covers most core functions, interoperability with external clinical systems (e.g., GP Connect, pharmacy platforms) is less extensively documented.

• System reliability
  A minority of users mention occasional downtime or performance issues, though these are generally resolved quickly.

• Cost considerations
  Smaller providers note that while OneTouch delivers strong value, subscription costs may be higher than basic alternatives.

• Mobile optimisation
  Although carers can access the platform via mobile devices, some users request further enhancements to offline functionality.

In summary, user sentiment is strongly positive around comprehensiveness, usability, and support, while challenges include integration scope, advanced training, and cost.

Products and Capabilities

OneTouch Health Platform (Cloud SaaS)

OneTouch offers a comprehensive suite of tools covering both clinical and non‑clinical operations. Key features include:

• Care Planning and Management

  • Person‑centred digital care plans

  • Customisable templates aligned with CQC and HIQA standards

  • Risk assessments and outcome tracking

  • Real‑time updates accessible via mobile app

• Scheduling and Rostering

  • Drag‑and‑drop rota builder

  • Best‑matching carers to clients based on skills and preferences

  • Real‑time updates and notifications

  • GPS and call monitoring for compliance

• Medication Management (eMAR)

  • Digital MAR charts with e‑signatures and audit trails

  • Alerts for missed or incorrect doses

  • Stock control and medication reconciliation

• HR and Workforce Management

  • Staff records, contracts, and compliance tracking

  • Absence management and performance reviews

  • Training compliance and renewal alerts

• Payroll and Invoicing

  • Automated payroll with travel, mileage, and waiting time options

  • Invoicing and billing for multiple funding streams

  • Customisable invoice templates

  • Integration with finance systems

• Compliance and Auditing

  • Audit trails and inspection‑ready reports

  • Safeguarding protocols and incident reporting

  • Policy management and governance tools

• Analytics and Reporting

  • Dashboards for managers and providers

  • KPI tracking and benchmarking

  • Predictive analytics for occupancy, staffing, and finance

• Family and Client App

  • Secure portal for families to view updates

  • Real‑time communication with carers and managers

  • Transparency and reassurance for families

Interoperability and Standards

OneTouch Health is designed as a comprehensive, interoperable platform, with:

• GDPR compliance: Encryption, secure hosting, and audit trails

• ISO 9001, ISO 27001, Cyber Essentials+ certification

• NHS DSCR alignment: Supporting digital social care record adoption

• APIs: For integration with third‑party systems (scope evolving)

This ensures providers can trust OneTouch to meet regulatory requirements and support future interoperability initiatives.

Market Position

OneTouch Health operates primarily in the UK and Ireland, serving:

• Residential care homes

• Nursing homes

• Supported living services

• Domiciliary care providers

• Multi‑site care groups

• Local authorities and councils

It differentiates itself through:

• Single platform design: Built from the ground up as one system

• Comprehensive coverage: Clinical and non‑clinical operations in one platform

• Regulatory assurance: ISO certifications and DSCR alignment

• Scalability: Suitable for providers of all sizes

• Innovation: Continuous updates and new features

Competitors include Nourish, Person Centred Software, Radar Healthcare, and Care Control. OneTouch positions itself as the single‑platform, compliance‑aligned alternative, particularly attractive to providers seeking reliability, comprehensiveness, and scalability.

Implementation and Support

OneTouch emphasises a collaborative onboarding process, with:

• Free demos and consultations

• On‑site and online training

• Dedicated account managers

• Access to online support portals and resources

• Regular updates and webinars

Providers report smooth implementation, though some note that advanced configuration requires time and support.

Security and Data Protection

OneTouch prioritises data security, with:

• GDPR compliance

• ISO 9001, ISO 27001, Cyber Essentials+ certification

• Encryption and secure hosting

• Role‑based access controls

• Audit trails and accountability logs

• Regular backups and disaster recovery protocols

Conclusion

OneTouch Health is a leading provider of digital care management software, offering a comprehensive, cloud‑based platform that unifies care planning, rostering, payroll, invoicing, compliance, and communication. Its strength lies in being a single, unified system built from the ground up, ensuring seamless data flow and reliability.

User feedback consistently highlights comprehensiveness, usability, and responsive support, while challenges include integration scope, advanced training, and cost.

For care providers seeking a trusted, compliance‑aligned platform with strong regulatory credentials and comprehensive functionality, OneTouch Health represents a credible and established option. Its emphasis on single‑platform design, scalability, and innovation positions it as a key player in the UK and Irish care management software market.

References

1. OneTouch Health – Official Website https://www.onetouchhealth.net/

2. National Care Forum – Partner Overview: OneTouch Health https://www.nationalcareforum.org.uk/partners/onetouch-health/

3. Care Management Matters – OneTouch Health Listing https://www.caremanagementmatters.co.uk/listing/onetouch-health/

4. OneTouch Health – FAQs and User Feedback https://www.onetouchhealth.net/faqs/