Overview
Headquarters: Farnham, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations)
Core Product: OneCare Platform (all‑in‑one domiciliary and supported living care management software)
Introduction
OneCare Platform is a UK‑developed all‑in‑one care management solution designed specifically for domiciliary and supported living providers. Founded by experienced care professionals frustrated with the limitations of existing systems, OneCare Platform was built from the ground up to meet the real‑world needs of community‑based care businesses.
The platform integrates care planning, rostering, compliance, medication management, invoicing, and reporting into a single, intuitive system. By consolidating these functions, OneCare reduces duplication, improves efficiency, and ensures that carers, managers, and families all have access to the same up‑to‑date information.
OneCare’s mission is to “deliver everything you need, and nothing you don’t” — a philosophy that reflects its focus on usability, efficiency, and person‑centred care. Its founders, who also run a top‑rated home care company, leveraged nearly 20 years of frontline experience to design a platform that genuinely improves both care quality and business performance.
User Feedback: Strengths and Weaknesses
Feedback for OneCare Platform comes from Trustpilot reviews (4.3/5), sector directories, and customer testimonials. Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Built by care providers
Users consistently highlight the fact that OneCare was designed by active care providers. This gives the platform credibility and ensures features are practical and relevant.Ease of use
Carers and managers describe the system as intuitive and straightforward. Staff with limited digital skills report being able to adapt quickly.Comprehensive functionality
Providers value the breadth of features, from care planning and medication management to invoicing and compliance. Many note that OneCare has replaced multiple systems.Scheduling and rostering
Managers praise the platform’s rota planning and optimised route scheduling, which reduce travel time and improve efficiency.Compliance and reporting
Users appreciate the built‑in compliance tools, including audit trails, risk management, and inspection‑ready reports.Family engagement
Families value the transparency provided by OneCare’s secure communication tools, which allow them to stay informed about care delivery.Support and responsiveness
Testimonials highlight OneCare’s responsive support team and collaborative approach. Providers describe onboarding as smooth and support as proactive.
Negative Feedback and Caveats
Integration scope
While OneCare covers most core functions, integration with third‑party systems (e.g., GP Connect, pharmacy platforms) is limited compared to some competitors.Learning curve for advanced features
While the basics are intuitive, some managers report that advanced modules (e.g., analytics, invoicing) require additional training.Mobile optimisation
Although carers can access the platform via mobile devices, some users request a dedicated mobile app with offline functionality.Cost considerations
Smaller providers note that while OneCare delivers strong value, subscription costs may be higher than basic alternatives.Reporting flexibility
Some users suggest improvements to custom reporting and data visualisation.
In summary, user sentiment is strongly positive around usability, comprehensiveness, and support, while challenges include integration scope, mobile optimisation, and reporting flexibility.
Products and Capabilities
OneCare Platform (Cloud SaaS)
OneCare offers a comprehensive suite of tools covering both clinical and non‑clinical operations. Key features include:
Care Management
Person‑centred care planning
Client assessments and risk management
Task management and daily notes
Medication management (eMAR)
Scheduling and Rostering
Visit planning and rota scheduling
Optimised route and run planning
Absence management and shift swaps
Calendar integration and alerts
Carer Tools
Real‑time access to client information
Operational alerts and secure communications
Simplified schedules and task lists
Immediate access to care availability
Compliance and Governance
Audit trails and inspection‑ready reports
Onboarding and compliance tracking
Risk management and incident reporting
Policy management and governance tools
Finance and Administration
Invoicing and billing
Centralised service and contract management
Payroll integration
Expense tracking and reporting
Analytics and Reporting
Performance dashboards
KPI tracking and benchmarking
Exportable reports for governance and board meetings
Family and Stakeholder Engagement
Secure communication channels
Transparency for families and professionals
Real‑time updates on care delivery
Interoperability and Standards
OneCare Platform is designed as a comprehensive, secure system, with:
GDPR compliance: Encryption, secure hosting, and audit trails
CQC alignment: Templates and reports aligned with inspection requirements
Scalability: Suitable for small agencies and large care groups
Data security: Robust measures to protect sensitive information
While interoperability with external systems is limited, OneCare provides export options for reporting and analysis.
Market Position
OneCare Platform operates primarily in the UK, serving:
Domiciliary care agencies
Supported living providers
Multi‑site care groups
Community‑based care businesses
It differentiates itself through:
Built by providers: Designed by active care professionals with 20 years’ experience
All‑in‑one coverage: Care planning, rostering, compliance, invoicing, and reporting in one system
Ease of use: Intuitive design requiring minimal training
Efficiency focus: Optimised scheduling and billing tools
Support: Responsive, collaborative onboarding and customer service
Competitors include CarePlanner, CareLineLive, and everyLIFE Technologies (PASSsystem). OneCare positions itself as the provider‑built, all‑in‑one alternative, particularly attractive to agencies seeking a practical, intuitive solution.
Implementation and Support
OneCare emphasises a collaborative onboarding process, with:
Free demos and consultations
Onboarding workshops and training
Dedicated account managers
Responsive support team
Regular updates and feature enhancements
Providers report smooth implementation and strong support, with the platform evolving in response to user feedback.
Security and Data Protection
OneCare prioritises data security, with:
GDPR compliance
Encryption and secure hosting
Role‑based access controls
Audit trails and accountability logs
Regular backups and disaster recovery protocols
Conclusion
OneCare Platform is a leading UK solution for domiciliary and supported living providers, offering a comprehensive, cloud‑based system that unifies care planning, rostering, compliance, invoicing, and reporting. Its strength lies in being built by care providers, for care providers, ensuring that features are practical, relevant, and genuinely improve care quality and business efficiency.
User feedback consistently highlights ease of use, comprehensiveness, and responsive support, while challenges include integration scope, mobile optimisation, and reporting flexibility.
For community‑based care businesses seeking a provider‑built, all‑in‑one platform that balances usability, compliance, and efficiency, OneCare represents a credible and innovative option. Its emphasis on practical design, transparency, and operational efficiency positions it as a key player in the UK care management software market.
References
OneCare Platform – Official Website https://onecareplatform.co.uk/
MCB Hub – OneCare Platform Directory Listing https://www.mcbhub.co.uk/united-kingdom/service-provider-suppliers/onecare-platform
Trustpilot – OneCare Platform Reviews https://uk.trustpilot.com/review/onecareplatform.co.uk
