OneAdvanced

Overview

Headquarters: Birmingham, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Compliance and Auditing Specialists
Core Product: OneAdvanced Care Business Management (comprehensive digital solution for care providers)

Introduction

OneAdvanced is a leading UK software provider offering a comprehensive digital solution for care organisations, designed to streamline the management of care across residential, domiciliary, supported living, and complex care settings. Its Care Business Management platform integrates care management, compliance, rostering, payroll, invoicing, and business intelligence into a single, unified system.

Headquartered in Birmingham, OneAdvanced supports thousands of organisations across health, social care, housing, and government. Its mission is to balance high‑quality care delivery with financial sustainability, helping providers manage complexity, reduce administrative burden, and scale effectively.

OneAdvanced is also an accredited supplier on the NHS Digital Social Care Records (DSCR) framework, ensuring compliance with national standards for interoperability, data protection, and quality. This positions it as a trusted partner for providers seeking to modernise their operations while maintaining regulatory assurance.

User Feedback: Strengths and Weaknesses

Feedback for OneAdvanced comes from Trustpilot reviews (3.1/5, 290+ reviews), case studies, and sector directories. Overall, sentiment is mixed‑to‑positive, with many praising its comprehensiveness and support, while some note challenges with customer service and system complexity.

Positive Feedback

• Comprehensive functionality
  Providers highlight the breadth of features, covering care planning, rostering, payroll, invoicing, and compliance. OneAdvanced is praised for reducing the need for multiple systems.

• Single source of truth
  Managers value the platform’s ability to consolidate data into one system, eliminating duplication and conflicting information. This improves oversight and decision‑making.

• Scalability
  OneAdvanced is designed for organisations of all sizes, from independent providers to large care groups. Its ability to manage multiple services and locations is frequently cited as a strength.

• Compliance and reporting
  Users appreciate the platform’s compliance tools, including audit trails, safeguarding protocols, and inspection‑ready reports. Alignment with CQC and DSCR standards provides reassurance.

• Payroll and invoicing
  Providers report efficiency gains from automated payroll and invoicing, particularly in handling complex scenarios such as split funding and shared care.

• Support for growth
  Case studies highlight OneAdvanced’s ability to support organisations through mergers, acquisitions, and expansion.

• Mobile app
  Carers value the intuitive mobile app, which enables real‑time care recording and communication.

Negative Feedback and Caveats

• Customer service
  Trustpilot reviews highlight mixed experiences with customer support. While some praise responsiveness, others report delays, difficulty contacting account managers, and unresolved issues.

• System complexity
  Some users note that advanced features require significant training and onboarding. Smaller providers may find the system more complex than necessary.

• Cost considerations
  OneAdvanced is positioned as a premium solution. Some smaller providers note that costs can be prohibitive compared to simpler alternatives.

• Integration challenges
  While OneAdvanced offers APIs, some users report challenges integrating with legacy systems or third‑party platforms.

• Invoicing and account management
  A minority of reviews mention ongoing issues with invoicing and billing processes.

In summary, user sentiment is positive around comprehensiveness, compliance, and scalability, while challenges include customer service, complexity, and cost.

Products and Capabilities

Care Business Management Platform (Cloud SaaS)

OneAdvanced’s Care Business Management platform is designed as a fully integrated solution. Key features include:

• Care Management

  • Person‑centred care planning

  • Real‑time care recording via mobile app

  • Risk assessments and incident reporting

  • Outcome tracking and compliance alignment

• Care Rostering

  • Drag‑and‑drop rota builder

  • Best‑matching carers to clients based on skills and preferences

  • Real‑time updates and notifications

  • Integration with payroll and invoicing

• Care Payroll

  • Handles complex payroll scenarios (multiple contracts, split shifts, travel time)

  • Automated calculations and compliance reporting

  • Integration with rostering and invoicing

• Care Invoicing

  • Automated billing and invoicing

  • Handles split funding, shared care, and complex contracts

  • Customisable invoice templates

  • Integration with finance systems

• Compliance and Auditing

  • Audit trails and inspection‑ready reports

  • Safeguarding protocols and incident management

  • Alignment with CQC and DSCR standards

  • Policy management and governance tools

• Business Intelligence and Analytics

  • Dashboards for managers and providers

  • KPI tracking and benchmarking

  • Predictive analytics for occupancy, staffing, and finance

  • Exportable reports for board‑level oversight

• Mobile App for Carers

  • Real‑time care recording at the point of care

  • Secure messaging and communication

  • Offline functionality for low‑connectivity areas

Interoperability and Standards

OneAdvanced is designed as a comprehensive, interoperable platform, with:

• NHS DSCR accreditation: Recognised as an Assured Supplier

• GDPR compliance: With encryption, secure hosting, and audit trails

• APIs: For integration with third‑party systems

• Mobile access: Compatible with smartphones, tablets, and desktops

This ensures providers can trust OneAdvanced to meet regulatory requirements and support future interoperability initiatives.

Market Position

OneAdvanced operates primarily in the UK, serving:

• Residential care homes

• Nursing homes

• Supported living services

• Domiciliary care providers

• Multi‑site care groups

• Local authorities and housing associations

It differentiates itself through:

• Comprehensive coverage: Care management, rostering, payroll, invoicing, compliance, and analytics in one platform

• Scalability: Suitable for providers of all sizes, including large care groups

• Regulatory assurance: NHS DSCR accreditation and CQC alignment

• Financial focus: Balances high‑quality care with financial sustainability

• Growth support: Designed to support mergers, acquisitions, and expansion

Competitors include Nourish, Person Centred Software, Radar Healthcare, and CoolCare. OneAdvanced positions itself as the enterprise‑grade, compliance‑aligned alternative, particularly attractive to larger providers seeking a single, unified system.

Implementation and Support

OneAdvanced emphasises a structured onboarding process, with:

• Demos and free consultations

• On‑site and online training

• Dedicated account managers

• Access to online support portals and resources

• Regular updates and webinars

Providers report smooth implementation, though some note challenges with customer service and account management.

Security and Data Protection

OneAdvanced prioritises data security, with:

• GDPR compliance

• Encryption and secure hosting

• Role‑based access controls

• Audit trails and accountability logs

• Regular backups and disaster recovery protocols

Conclusion

OneAdvanced is a leading UK provider of digital care management software, offering a comprehensive, cloud‑based platform that unifies care management, rostering, payroll, invoicing, compliance, and analytics. Its strength lies in providing a single source of truth for care organisations, balancing high‑quality care delivery with financial sustainability.

User feedback consistently highlights comprehensiveness, compliance, and scalability, while challenges include customer service, system complexity, and cost.

For care providers seeking an enterprise‑grade, compliance‑aligned platform with strong regulatory credentials and comprehensive functionality, OneAdvanced represents a credible and established option. Its emphasis on scalability, financial oversight, and regulatory assurance positions it as a key player in the UK care management software market.

References

1. OneAdvanced – Care Business Management https://www.oneadvanced.com/products/care-business-management/

2. Care England – OneAdvanced Partner Overview https://www.careengland.org.uk/oneadvanced/

3. Trustpilot – OneAdvanced Reviews https://uk.trustpilot.com/review/www.oneadvanced.com