Overview
Headquarters: Bournemouth, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations)
Core Product: Nourish Care (intuitive digital care management platform)
Introduction
Nourish Care is one of the UK’s most widely adopted digital care management platforms, designed to streamline care planning, record‑keeping, and reporting across residential care homes, nursing homes, supported living, and domiciliary care services. Founded in 2011, Nourish has grown rapidly to become a trusted partner for thousands of care providers, supporting over 350,000 people in care and used daily by more than 80,000 carers.
The platform’s mission is to place the person at the centre of care by providing intuitive tools that empower carers, managers, and providers to deliver safe, personalised, and efficient care. By replacing paper‑based systems with a secure, cloud‑based platform, Nourish enables real‑time care notes, personalised care plans, and comprehensive analytics that improve oversight, compliance, and outcomes.
Nourish is also one of the first platforms to be recognised as an NHS Digital Transformation Assured Solution for the Digital Social Care Records (DSCR) programme, and the first to be accredited by the Professional Record Standards Body (PRSB) as a Quality Partner. This positions Nourish as a leader in interoperability, compliance, and best practice in digital social care.
User Feedback: Strengths and Weaknesses
Publicly available feedback for Nourish comes from Trustpilot (3.7/5, 660+ reviews), Google reviews (4.5/5), and case studies. Overall, user sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Ease of use and adoption
Carers consistently praise Nourish for its intuitive design. Staff with limited digital experience report adapting quickly, and managers highlight the minimal training required to get teams up and running.
Real‑time care notes
Users value the ability to record care notes instantly at the point of care via mobile devices. This reduces duplication, improves accuracy, and ensures information is always up to date.
Personalised care planning
Providers highlight the flexibility of Nourish’s care plans, which can be tailored to individual needs, preferences, and risks. This supports person‑centred care and CQC compliance.
Comprehensive analytics
Managers appreciate the platform’s dashboards and reporting tools, which provide oversight of care delivery, compliance, and outcomes.
Improved communication
Testimonials describe Nourish as improving handovers, reducing miscommunication, and ensuring continuity of care.
Support and training
Many reviews highlight Nourish’s responsive support team and the availability of training resources. Account managers are described as “knowledgeable” and “helpful.”
Regulatory alignment
Providers value Nourish’s alignment with CQC and PRSB standards, which simplifies inspections and evidencing compliance.
Negative Feedback and Caveats
System reliability
Some users report occasional downtime or technical issues, with frustration around communication during outages.
Learning curve for advanced features
While the basics are intuitive, some managers note that advanced reporting and configuration require additional training.
Integration scope
While Nourish integrates with some third‑party systems, interoperability with external platforms (e.g., pharmacy, GP Connect) is still evolving.
Cost considerations
Some smaller providers note that Nourish can be more expensive than competitors, particularly when factoring in onboarding and training.
Mixed customer service reviews
While many reviews praise support, others cite delays in response or inconsistent communication.
In summary, user sentiment is strongly positive around usability, real‑time notes, and compliance, while challenges include reliability, integration scope, and cost.
Products and Capabilities
Nourish Care Platform (Cloud SaaS)
Nourish offers a comprehensive suite of tools covering both clinical and non‑clinical operations. Key features include:
Care Planning
Customisable, person‑centred care plans
Linked to assessments and daily notes
Automatic reminders for reviews and updates
Real‑Time Care Notes
Mobile app for point‑of‑care recording
Timestamped entries with role‑based access
Supports photos and attachments
Assessments and Risk Management
Built‑in tools for Waterlow, MUST, falls risk, and more
Automatic scoring and alerts
Linked to care plans and incident reports
Daily Timelines and Handovers
Chronological view of care interactions
Seamless handovers between shifts
Reduces duplication and miscommunication
Body Maps and Observations
Visual tools for recording injuries, pressure ulcers, and clinical observations
Linked to care plans and incident reports
Activities and Lifestyle Recording
Record social and lifestyle activities alongside clinical care
Supports holistic, person‑centred care
Reporting and Analytics
Dashboards for managers and providers
Customisable reports for compliance and governance
KPI tracking and benchmarking
Messaging and Communication
Secure messaging within the mobile app
Improves coordination between staff
Multi‑Service Support
Suitable for residential care, nursing, supported living, and domiciliary care
Scalable for single homes or large care groups
Interoperability and Standards
Nourish is designed as a comprehensive, interoperable platform, with:
NHS DSCR assurance: Recognised as an Assured Solution
PRSB accreditation: First care management platform accredited as a Quality Partner
GDPR compliance: With encryption, secure hosting, and audit trails
APIs: For integration with third‑party systems (scope evolving)
This ensures providers can trust Nourish to meet regulatory requirements and support future interoperability initiatives.
Market Position
Nourish operates primarily in the UK, serving:
Residential care homes
Nursing homes
Supported living services
Domiciliary care providers
Multi‑site care groups
It differentiates itself through:
Person‑centred design: Built around the individual, not the process
Regulatory leadership: NHS DSCR and PRSB accreditation
Comprehensive coverage: Clinical and non‑clinical operations in one platform
Scalability: Suitable for providers of all sizes
Innovation: Continuous updates and new features
Competitors include Person Centred Software (PCS), Log my Care, Care Vision, and Nourish’s closest rival in scale, Birdie. Nourish positions itself as the trusted, compliance‑aligned alternative, particularly attractive to providers seeking regulatory assurance and comprehensive functionality.
Implementation and Support
Nourish emphasises a collaborative onboarding process, with:
On‑site and remote training
Dedicated account managers
Access to the Nourish Learning Hub
Regular webinars and release notes
Providers report smooth implementation, though some note that advanced configuration requires time and support.
Security and Data Protection
Nourish prioritises data security through GDPR compliance, ensuring sensitive health and personal information is managed lawfully and responsibly. The platform employs encryption and secure hosting to protect data in transit and at rest, while role‑based access controls restrict visibility to authorised users only. In addition, audit trails and accountability logs provide transparency over system activity, supporting governance and accountability.
To further strengthen resilience, Nourish implements regular backups and disaster recovery protocols, ensuring services can be restored quickly and reliably in the event of disruption. Together, these measures create a robust security framework that supports compliance, operational continuity, and confidence in the protection of sensitive care data.
Conclusion
Nourish Care is a leading UK provider of digital care management software, offering a comprehensive, cloud‑based platform that simplifies both clinical and non‑clinical operations. Its strength lies in unifying care planning, real‑time notes, assessments, reporting, and analytics into one intuitive system.
User feedback consistently highlights ease of use, person‑centred planning, and regulatory alignment, while challenges include reliability, integration scope, and cost.
For care providers seeking a trusted, compliance‑aligned platform with strong regulatory credentials and comprehensive functionality, Nourish represents a credible and established option. Its emphasis on person‑centred care, scalability, and innovation positions it as a key player in the UK care management software market.
References
Nourish Care – The Long Term Care Platform https://nourishcare.com/
Trustpilot – Nourish Care Reviews https://uk.trustpilot.com/review/care-planner.co.uk
Log my Care – Log my Care vs Nourish Care https://www.logmycare.co.uk/blog/log-my-care-vs-nourish
MCB Hub – Nourish Better Care https://www.mcbhub.co.uk/systems-software/nourish-better-care
