Nourish

Overview

Headquarters: Bournemouth, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations)
Core Product: Nourish Care (intuitive digital care management platform)

Introduction

Nourish Care is one of the UK’s most widely adopted digital care management platforms, designed to streamline care planning, record‑keeping, and reporting across residential care homes, nursing homes, supported living, and domiciliary care services. Founded in 2011, Nourish has grown rapidly to become a trusted partner for thousands of care providers, supporting over 350,000 people in care and used daily by more than 80,000 carers.

The platform’s mission is to place the person at the centre of care by providing intuitive tools that empower carers, managers, and providers to deliver safe, personalised, and efficient care. By replacing paper‑based systems with a secure, cloud‑based platform, Nourish enables real‑time care notes, personalised care plans, and comprehensive analytics that improve oversight, compliance, and outcomes.

Nourish is also one of the first platforms to be recognised as an NHS Digital Transformation Assured Solution for the Digital Social Care Records (DSCR) programme, and the first to be accredited by the Professional Record Standards Body (PRSB) as a Quality Partner. This positions Nourish as a leader in interoperability, compliance, and best practice in digital social care.

User Feedback: Strengths and Weaknesses

Publicly available feedback for Nourish comes from Trustpilot (3.7/5, 660+ reviews), Google reviews (4.5/5), and case studies. Overall, user sentiment is strongly positive, though some caveats are noted.

Positive Feedback

• Ease of use and adoption
  Carers consistently praise Nourish for its intuitive design. Staff with limited digital experience report adapting quickly, and managers highlight the minimal training required to get teams up and running.

• Real‑time care notes
  Users value the ability to record care notes instantly at the point of care via mobile devices. This reduces duplication, improves accuracy, and ensures information is always up to date.

• Personalised care planning
  Providers highlight the flexibility of Nourish’s care plans, which can be tailored to individual needs, preferences, and risks. This supports person‑centred care and CQC compliance.

• Comprehensive analytics
  Managers appreciate the platform’s dashboards and reporting tools, which provide oversight of care delivery, compliance, and outcomes.

• Improved communication
  Testimonials describe Nourish as improving handovers, reducing miscommunication, and ensuring continuity of care.

• Support and training
  Many reviews highlight Nourish’s responsive support team and the availability of training resources. Account managers are described as “knowledgeable” and “helpful.”

• Regulatory alignment
  Providers value Nourish’s alignment with CQC and PRSB standards, which simplifies inspections and evidencing compliance.

Negative Feedback and Caveats

• System reliability
  Some users report occasional downtime or technical issues, with frustration around communication during outages.

• Learning curve for advanced features
  While the basics are intuitive, some managers note that advanced reporting and configuration require additional training.

• Integration scope
  While Nourish integrates with some third‑party systems, interoperability with external platforms (e.g., pharmacy, GP Connect) is still evolving.

• Cost considerations
  Some smaller providers note that Nourish can be more expensive than competitors, particularly when factoring in onboarding and training.

• Mixed customer service reviews
  While many reviews praise support, others cite delays in response or inconsistent communication.

In summary, user sentiment is strongly positive around usability, real‑time notes, and compliance, while challenges include reliability, integration scope, and cost.

Products and Capabilities

Nourish Care Platform (Cloud SaaS)

Nourish offers a comprehensive suite of tools covering both clinical and non‑clinical operations. Key features include:

• Care Planning

  • Customisable, person‑centred care plans

  • Linked to assessments and daily notes

  • Automatic reminders for reviews and updates

• Real‑Time Care Notes

  • Mobile app for point‑of‑care recording

  • Timestamped entries with role‑based access

  • Supports photos and attachments

• Assessments and Risk Management

  • Built‑in tools for Waterlow, MUST, falls risk, and more

  • Automatic scoring and alerts

  • Linked to care plans and incident reports

• Daily Timelines and Handovers

  • Chronological view of care interactions

  • Seamless handovers between shifts

  • Reduces duplication and miscommunication

• Body Maps and Observations

  • Visual tools for recording injuries, pressure ulcers, and clinical observations

  • Linked to care plans and incident reports

• Activities and Lifestyle Recording

  • Record social and lifestyle activities alongside clinical care

  • Supports holistic, person‑centred care

• Reporting and Analytics

  • Dashboards for managers and providers

  • Customisable reports for compliance and governance

  • KPI tracking and benchmarking

• Messaging and Communication

  • Secure messaging within the mobile app

  • Improves coordination between staff

• Multi‑Service Support

  • Suitable for residential care, nursing, supported living, and domiciliary care

  • Scalable for single homes or large care groups

Interoperability and Standards

Nourish is designed as a comprehensive, interoperable platform, with:

• NHS DSCR assurance: Recognised as an Assured Solution

• PRSB accreditation: First care management platform accredited as a Quality Partner

• GDPR compliance: With encryption, secure hosting, and audit trails

• APIs: For integration with third‑party systems (scope evolving)

This ensures providers can trust Nourish to meet regulatory requirements and support future interoperability initiatives.

Market Position

Nourish operates primarily in the UK, serving:

• Residential care homes

• Nursing homes

• Supported living services

• Domiciliary care providers

• Multi‑site care groups

It differentiates itself through:

• Person‑centred design: Built around the individual, not the process

• Regulatory leadership: NHS DSCR and PRSB accreditation

• Comprehensive coverage: Clinical and non‑clinical operations in one platform

• Scalability: Suitable for providers of all sizes

• Innovation: Continuous updates and new features

Competitors include Person Centred Software (PCS), Log my Care, Care Vision, and Nourish’s closest rival in scale, Birdie. Nourish positions itself as the trusted, compliance‑aligned alternative, particularly attractive to providers seeking regulatory assurance and comprehensive functionality.

Implementation and Support

Nourish emphasises a collaborative onboarding process, with:

• On‑site and remote training

• Dedicated account managers

• Access to the Nourish Learning Hub

• Regular webinars and release notes

Providers report smooth implementation, though some note that advanced configuration requires time and support.

Security and Data Protection

Nourish prioritises data security, with:

• GDPR compliance

• Encryption and secure hosting

• Role‑based access controls

• Audit trails and accountability logs

• Regular backups and disaster recovery protocols

Conclusion

Nourish Care is a leading UK provider of digital care management software, offering a comprehensive, cloud‑based platform that simplifies both clinical and non‑clinical operations. Its strength lies in unifying care planning, real‑time notes, assessments, reporting, and analytics into one intuitive system.

User feedback consistently highlights ease of use, person‑centred planning, and regulatory alignment, while challenges include reliability, integration scope, and cost.

For care providers seeking a trusted, compliance‑aligned platform with strong regulatory credentials and comprehensive functionality, Nourish represents a credible and established option. Its emphasis on person‑centred care, scalability, and innovation positions it as a key player in the UK care management software market.

References

1. Nourish Care – The Long Term Care Platform https://nourishcare.com/

2. Trustpilot – Nourish Care Reviews https://uk.trustpilot.com/review/care-planner.co.uk

3. Log my Care – Log my Care vs Nourish Care https://www.logmycare.co.uk/blog/log-my-care-vs-nourish

4. MCB Hub – Nourish Better Care https://www.mcbhub.co.uk/systems-software/nourish-better-care