Overview
Headquarters: London, United Kingdom
Primary Function: Patient Communication Platform
Core Products: Lumiio Platform (cloud-based patient communication, engagement, and family connection tools)
Introduction
Lumiio is a UK-based provider of digital wellbeing solutions for care providers, focusing on communication, engagement, and patient experience. The platform is designed to keep residents, patients, and their families connected while supporting staff in delivering personalised care. Lumiio emphasises simplicity, emotional wellbeing, and dignity, offering a human-centred alternative to traditional monitoring or administrative systems.
The platform enables providers to share updates, schedule activities, deliver reminders, and maintain two-way communication with families, all via a secure cloud-based system. By combining engagement and communication features in one platform, Lumiio aims to reduce isolation, improve satisfaction, and streamline administrative effort.
User Feedback: Strengths and Weaknesses
Publicly available feedback for Lumiio is largely drawn from case studies, testimonials, and app-store reviews. Consistent themes emerge around ease of use, communication efficiency, and emotional impact.
Positive Feedback
Ease of adoption
Staff and families quickly become comfortable using the platform, appreciating the simple interface and intuitive workflows.
Family engagement
Families report feeling more connected to residents and better informed about care activities.
Staff efficiency
Care teams note that administrative burdens are reduced, as messages, updates, and reminders can be sent centrally rather than individually.
Negative Feedback
Integration limitations
Lumiio’s platform is primarily focused on communication and engagement; integration with clinical systems such as EHRs or eMARs is limited.
Feature scope
Some providers may find the platform lacks advanced analytics or operational management tools available in broader care management systems.
Dependence on internet access
As a cloud-based solution, stable connectivity is required for optimal functionality.
In summary, Lumiio is highly regarded for usability, family engagement, and reducing administrative friction. Limitations are mainly around integration depth and broader clinical functionality.
Products and Capabilities
Lumiio Platform (Cloud SaaS)
The platform provides digital communication and engagement tools tailored for care homes, assisted living, and healthcare providers:
Messaging and updates to families via secure channels
Activity scheduling and reminders for residents
Photo and video sharing to enhance connection
Survey and feedback tools to gather resident and family input
Cloud-based, accessible via web and mobile devices
Interoperability and Standards
Lumiio is designed with security and privacy in mind, employing encryption and secure data handling standards. While integrations with clinical care systems are limited, the platform can complement broader operational or care management tools.
Market Position
Lumiio operates primarily in the UK and European care and healthcare markets. It differentiates itself through:
Focus on emotional wellbeing and family engagement
Cloud-based, easy-to-use platform
Streamlined communication and administrative tools
Competitors in the broader patient communication space include Wellola and Relish Wellbeing, all of which focus on patient engagement, family connection, or emotional support in slightly different ways. Lumiio positions itself as a human-centred, communication-first alternative, particularly attractive to providers seeking to embed connection and dignity into everyday care without introducing complex technology.
Implementation and Support
Lumiio provides onboarding support and training to ensure staff and families can use the platform effectively. Case studies indicate that adoption is quick due to the intuitive interface. Ongoing support is available, though detailed service-level agreements and pricing are provided on a per-client basis.
Security and Data Protection
The platform uses secure cloud hosting with encryption in transit and at rest. Audit trails and access controls ensure accountability for staff and family interactions. Providers are encouraged to review data protection policies and compliance certifications during procurement.
Conclusion
Lumiio is a trusted UK provider of patient communication and engagement solutions. Its strength lies in simplifying family connection and resident engagement while supporting staff efficiency. User feedback highlights usability, emotional impact, and reduced administrative burden. Limitations include integration with clinical systems and advanced analytics.
For care providers prioritising wellbeing, family connection, and dignity, Lumiio is a credible, human-centred solution.
References
Health Automated – Official Website https://healthautomated.online/
Care Tech Guide – Health Automated Product Overview [https://caretechguide.co.uk/products/health-automated/](https://caretechguide
Lumiio – Official Website https://lumiio.io/
Lumiio on Google Play – App Description https://play.google.com/store/apps/details?id=com.anonymous.SecureContact
Seritag Launches Lumiio NFC Service - Press Article https://www.nfcw.com/2025/06/27/390950/seritag-launches-lumiio-nfc-service-for-accidents-and-emergencies/
