Log My Care

Log My Care — Overview

Headquarters: London, United Kingdom
Category: Supported Living and Home Care Management (Clinical and Non-Clinical Operations)

Introduction

Log My Care is a UK-based care management software platform, founded in 2017 by Sam Hussain and Adam Hurst. Its mission is to help care homes, supported living services, home-care providers, and other social care organisations move away from paperwork and fragmented systems toward a digital, person-centred, efficient model. The platform supports clinical and non-clinical operations: everything from daily logs and risk assessments, to rostering, medication management, incident reporting, and communicating with families.

The platform is designed to be intuitive for frontline carers, manageable for administrative and managerial staff, and compliant with regulatory demands in the UK (e.g., Care Quality Commission). It aims to enable oversight, auditability, and efficiency, while leaving more time for carers to focus on service users rather than on administrative burden.

Products & Capabilities

Log My Care is a cloud/SaaS platform with add-ons (extra modules) and tools structured around a core Care Office back-end and a Carer App (for frontline staff). Its feature set spans both clinical and non-clinical operations.

Below are the main features:

Core Features

• Care plans: Customisable templates, linking to risk assessments and outcomes/goals; alerts when changes are needed; audit-ready records. Log my Care

• Daily logs: Electronic logging of daily care tasks, with categories, optional media (photos/videos), comments, link-ups to goals. Designed with care staff in mind to reduce spelling mistakes and improve accuracy. Log my Care

• Risk assessments: A suite of over 40 ready-to-use templates, or ability to build your own; automated scoring; real time monitoring of patterns. Log my Care

• Incident management: Tools for logging incidents, tracking follow-ups/actions, reporting across sites. Useful for both operational oversight and regulatory compliance. Log my Care

• Outcomes and goals: Enables setting SMART goals, tracking milestones, reporting progress — with a view toward person-centred care and evidencing outcomes. Log my Care

• Handovers: Digital shift/visit handover notes to ensure continuity of care between carers. Log my Care

• To-dos / Task lists: Assign tasks, monitor completion, visible both in the Carer App (frontline) and in the Care Office (managerial/admin). Log my Care

Add-Ons / Advanced Modules

• Rostering: An add-on module. Enables scheduling of shifts and visits in one system. Matches carers to service users based on skills, availability, preferences. Drag-and-drop interface; syncs with Carer App. Supports agile response to change. Caring Times+2Log my Care+2

• eMAR (Electronic Medication Administration Record): Allows setting up MAR charts tied to drug reference databases (e.g., using NHS dm+d data), reminders/alerts for medication administration, audit logs, stock oversight. Log my Care

• GP Connect integration: Provides secure access from within the platform to a person’s GP medical records (prescriptions, vaccinations etc.), intended to reduce reliance on manual record-sharing and to improve information available to carers. Log my Care+2Silicon Canals+2

• PainChek® integration: For pain assessment using an AI-assisted tool, enabling standardised assessments, synchronization into logs, charts of pain history etc. Log my Care+1

• Family Portal / Family Module: Allows relatives/friends secure access to selected information (for example care plans, medication notes, fluid intake, photos, etc.), through a portal; managers determine what data is shared. nationalcareassociation.org.uk+1

Usability & Deployment

• The Carer App supports Android and iOS devices. Designed for use at point of care. Log my Care+1

• The Care Office is the management/admin portal accessed via desktop or web browser; provides oversight, reporting, configuration, etc. Log my Care+1

• Different plan tiers: Starter plan (entry level), Pro, Outstanding etc. Add-ons cost extra. Certain advanced features are not included in base plans. Log my Care+1

Integration, Security & Standards

• NHS / regulatory alignment: Log My Care is an approved supplier of Digital Social Care Records (DSCRs) in the UK, enabling care providers to be compliant with recent governmental/regulatory standards pushing social care into digital record keeping. Tech.eu+1

• GP Connect integration (as above) to access GP data: helps ensure carers have access to up-to-date medical records. Log my Care+1

• Integrations with third parties: PainChek® for pain assessment; other integrations (e.g. risk, medication systems) as add-ons. Log my Care+1

• Security & data protection: While specific certifications aren’t always fully detailed publicly, the platform uses layered permissions (e.g. roles, restricts sensitive data to relevant staff), includes audit trails. (E.g. GP Connect access is restricted to clinical team members; platform users have to complete Data Security Protection Toolkit self-assessment.) Log my Care

Market Position & Scale

• Founders and history: Founded by former University of Oxford students in 2017. Tech.eu+1

• Clients & usage: As of 2023-2024, supports over 1,300 care providers and around 20,000 service users / patients. Tech.eu+1

• Growth & funding: Has raised multiple rounds of investment (e.g. £3 million in Spring 2024, earlier £3.25 million in late 2022) from investors including Mercia Ventures and Oxford Capital. Silicon Canals+3The SaaS News+3Tech.eu+3

• Freemium / Starter plan: The platform offers a free “Starter plan” which provides baseline functionality, making it accessible to smaller providers. As of its earlier reports, this makes it one of the more accessible digital care record platforms. The SaaS News+1

• Sector focus: Particularly strong uptake in independent care providers, learning disability sector, supported living, domiciliary/home care. Also used in nursing homes. BusinessCloud+1

User Feedback: Strengths and Weaknesses

User feedback comes from multiple sources: customer testimonials, Trustpilot reviews, case studies, news articles and user forums. Some of the feedback is very positive, others more critical. Below I summarise key themes.

Positive feedback

1. Efficiency & Time savings
   Many users report that Log My Care reduces administrative burden, cutting down time spent on paperwork. For example, shift logging, daily notes, care plan documentation are faster; incident reporting and risk assessments are more streamlined. Users say carers spend more time with service users rather than administrative tasks. BusinessCloud+1

2. Person-centred focus
   Features such as outcomes/goals, risk assessments, PBS behavioural plans, and the ability to customize care plans help organisations deliver more personalised care. Also, family portals help engage relatives/friends more transparently. nationalcareassociation.org.uk+1

3. Usability and onboarding
   Many care providers comment that the user interface is intuitive; frontline staff can begin using major functions with little training. Onboarding is smoother, and the Carer App is appreciated for giving access at the point of care. Log my Care+2Log my Care+2

4. Regulatory & oversight support
   The logs, audit trails, reports, risk assessment tracking, incident reporting tools are viewed as helpful in meeting regulatory requirements, inspections, and quality assurance. The GP Connect integration is also valued for bringing clinical data into care operations. Log my Care+1

5. Flexibility & growth
   Users like the module/add-on structure: base system + optional features such as rostering, eMAR, family portal. Allows organisations to scale as needed rather than overpaying for features they don’t use. Also, the free Starter plan helps smaller or budget-limited organisations try the system. The SaaS News+1

Negative feedback and common caveats

1. Customer service / billing issues
   Some Trustpilot reviews complain of poor responsiveness, difficulties with billing, invoices issued after cancellation, unclear pricing. In at least a couple of cases, users said their subscription had been cancelled yet they were still charged. Trustpilot+1

2. Clarity of pricing
   Users report that the way pricing is structured — what is included vs what is add-on — can be confusing. Some customers feel charges for add-ons, onboarding, or minimum contract periods are not clearly communicated. Trustpilot

3. Feature limitations / wish-list items
   While core features are generally appreciated, some users indicate there are missing or imperfect features. For example, more robust offline capability, enhancements to the family portal, more integrations, or better real-time alerts for certain events. Some wish for more device flexibility or speed under heavy load. (Though many of these are common to care software generally.)

4. Support and communication
   Besides billing, some users feel that support (when not live chat or during high volume) can be slower than desired; that communication is inconsistent. Some negative feedback focuses on being unable to reach a human promptly. Trustpilot

5. Onboarding / change management required
   Although many say onboarding is smoother than older systems, providers still emphasise that to get full benefit, good planning, staff training, and migrating existing records/data are non-trivial tasks. Without this, there is risk of under-utilisation or resistance. (This is less unique to Log My Care; it's a general risk.)

Positive and Negative Feedback — Summary Table

Market Footprint & Company Trajectory

• Scale & growth metrics: As of 2023-2024, Log My Care supports ~1,300 care providers and ~20,000 service users. Annual recurring revenue has increased significantly (80-300% depending on timeframe) over recent years. Silicon Canals+3BusinessCloud+3Tech.eu+3

• Funding: Multiple funding rounds, including a £3.25M raise in November 2022, and further investment in April 2024 to support tool expansion such as rostering and GP record integrations. Investors include Mercia Ventures, Oxford Capital, angel investors. The SaaS News+1

• Strategic developments:
  • GP Connect to integrate with NHS GP records. Log my Care+1
  • Rostering add-on launched to unify scheduling & care record systems. Caring Times+1
  • PainChek integration for pain assessments. Log my Care+1

• Regulatory environment & incentives: UK government scheme for Digital Social Care Records (DSCRs), which incentivises adoption of platforms like Log My Care, has been extended; compliance and regulatory demand increasing. Log My Care is an approved supplier under that scheme. Tech.eu+1

Strengths, Risks & Buyer Checklist

Strengths

• Comprehensive features for both clinical and non-clinical operations: daily logs, risk assessments, incident management, rostering, eMAR, GP data connectivity etc.

• Person-centred care built in: goals, outcomes, family communication portals, behaviour science tools (e.g. PBS).

• Scalability and modularity: add-ons allow care providers to select what they need (and pay for). Freemium or starter plans lower barrier.

• Regulatory compliance & oversight: robust logging, audit trails, compliance with DSCRs, GP data access.

• Rapid growth & investment: indicates both demand and continuous product enhancement.

Risks / Considerations

• Costs for full functionality: advanced features are mostly add-ons; the total cost becomes non-trivial for larger providers or when many modules needed.

• Transparency of pricing & billing concerns: some users report confusion, unexpected charges after cancellation, or lack of clarity about what is included in each plan. Need to clarify terms.

• Support consistency: while many praise support, others report delays or lack of human contact; for organisations with less internal tech support this may matter.

• Data migration / change management: moving from paper or older systems requires time, training, data import, buy-in from staff. Underestimating this can undermine returns.

• Maturity of integrations: Some integrations are newer (GP Connect, PainChek, rostering) and may still be maturing; depending on provider’s needs, it’s important to check whether desired workflows are fully live, reliable, and accurate.

Buyer Checklist: What to Validate Before Purchase

1. Feature mapping to your workflows

   • Which care types you deliver (nursing, domiciliary, learning disability etc).

   • Whether core features (e.g. risk/risk scoring, behaviour support / PBS) align with your models.

   • Whether mobile app workflows suit your staff (device compatibility, offline needs, ease of entering media etc).

2. Integration & clinical data access

   • If GP medical records are needed, verify GP Connect is available, active, secure.

   • How medication (eMAR) is handled, whether stock tracking is adequate.

   • Any external systems you use (pain assessment, behaviour monitoring etc) and how well they integrate.

3. Regulatory compliance, reporting & audit trails

   • Whether audit trail, incident / incident dashboard etc meet your needs.

   • Whether tracking of outcomes/goals is sufficient for your reporting.

4. Support, training, onboarding

   • Clarity of what training is provided, how long onboarding takes.

   • Whether support is live (chat/phone) vs just self-service, and responsiveness.

5. Pricing clarity & total cost

   • What is included in base plan vs add-ons, minimum terms, cancellation policy.

   • Costs for onboarding, migrations, data migration, feature add-ons.

6. Scalability & future product roadmap

   • How well the platform performs with larger volume of service users, multiple sites etc.

   • Recent or upcoming features (e.g. roster improvements, integrations) and whether they are released or planned.

7. Data security & privacy

   • Role-based permissions, audit logging.

   • Compliance with UK regulatory bodies for data protection.

   • Security of integrations (e.g. how GP records are accessed, stored, restricted).

Company Challenges & Competitive Landscape

• Many providers in the UK care sector are still using paper records or multiple disparate systems; moving to a unified digital platform involves cultural and logistical change. Log My Care, despite its many strengths, is no exception to this challenge.

• The UK regulatory environment is moving fast: government incentives (such as DSCR funding), regulatory requirement from CQC and data protection laws, increased scrutiny of care quality. Providers will need to ensure that their software partner keeps up rapidly.

• Competition from other care-management platforms (both domestic and international) is increasing. Platform differentiation often comes down to variations in UI/UX, depth of integrations, cost, and service support.

User Feedback: Summary

Overall, user sentiment is moderately positive for Log My Care. Many praise its usability, ability to reduce admin, its adaptiveness, and regulatory features. However, there are recurring critical points, particularly around billing/pricing clarity and support responsiveness. For many providers, the value is real but depends on good implementation and managing expectations.

Some illustrative quotes / cases:

• “The number one reason we chose Log my Care was the front end. The user interface and user experience were so intuitive.” — user testimonial. Log my Care

• “Terrible customer service … funds taken after my account cancelled … emails ignored … pricing structure is incredibly difficult to understand.” — Trustpilot reviewer. Trustpilot

Strengths vs Weaknesses — At a Glance

Conclusion

Log My Care represents a compelling option for UK care providers seeking a modern, integrated clinical + non-clinical operations platform. It hits many of the marks sought by regulators, by carers, and by managers: reducing paper, enabling audit ready records, supporting person-centred care through goals/outcomes, some strong integrations, and giving visibility across the service. Its growth and investment suggest it is improving its product and scaling.

For care homes, supported living organisations, domiciliary/home care agencies, especially those in the learning disability space or with multiple service users/sites, Log My Care can deliver real benefit — if you ensure your needs align with its strengths, you budget for add-ons, invest in training/onboarding, and check service level and support commitments carefully.

If your priority is greatest possible transparency in pricing, very deep or rare integration needs, or entirely offline capability, you may want to probe those areas in depth, or compare with some specialised competitors. But in many typical care settings, Log My Care stands out as a modern, pragmatic, capable choice.