Overview
Headquarters: London, United Kingdom
Category: Compliance and Auditing
Core Products: Invict IQ Platform (AI-driven workforce optimisation, rostering, and performance analytics)
Introduction
InvictIQ is the Quality Intelligence Platform for health and social care, representing the next generation of compliance, governance and quality management for the sector. Where traditional compliance tools focus on recording what has happened, InvictIQ is designed to drive what happens next - combining AI powered auditing, experience intelligence, service improvements and analytics into a single cloud-based system that turns data into actionable intelligence.
The platform is built around the principle of proactive quality leadership, giving providers the intelligence to spot signals early, prevent issues before they affect the quality of care, and intervene with confidence rather than react under pressure. InvictIQ gives managers and senior leaders a live view of quality of care across individual services and multi-site organisations. The platform is aligned with the regulatory frameworks of the Care Quality Commission (CQC), the Care Inspectorate Wales, the Care Inspectorate Scotland, and the Regulation and Quality Improvement Authority (RQIA), supporting providers across all four UK nations to evidence quality and present compliance data through a live Quality Assurance Dashboard.
InvictIQ simplifies compliance and elevates care quality for residential care homes, nursing homes, domiciliary care agencies, supported living services, and multi-site care groups across the UK
User Feedback: Strengths and Weaknesses
Feedback for InvictIQ comes from customer testimonials across residential, domiciliary, and supported living providers. Overall sentiment is strongly positive, with users consistently highlighting ease of adoption, improved oversight, and the practical impact of moving from paper-based processes to a fully integrated digital platform.
Positive Feedback
Ease of use
Managers and frontline team consistently describe the platform as intuitive and
straightforward to navigate. Most users report becoming confident with the system after one or two training sessions, including those with limited experience of digital tools.
Real-time oversight
Providers value the live compliance dashboards that give immediate visibility across multiple services. Users describe a clear shift from fragmented, paper-based processes to a consolidated view of quality across their organisation, improving accountability and control.
Reduction in administrative burden
Automated audit scheduling, reminders, and improvement tracking are consistently cited as reducing manual workload and minimising the risk of missed deadlines. Providers report more time available for care delivery as a result.
Experience and feedback tools
The ability to gather feedback from residents, families, and team digitally is highlighted as a practical improvement over paper-based methods, with higher completion rates and results feeding directly into improvement plans.
Regulatory framework readiness
The platform’s alignment with regulatory frameworks across all four UK nations is frequently cited as a key benefit, particularly as providers navigate evolving inspection requirements. The ability to centralise compliance evidence and present it directly to inspectors through the platform’s live dashboard is noted as providing confidence during inspections.
Implementation and support
Providers describe onboarding as smooth and the InvictIQ team as highly responsive. Unlimited training is included at no additional cost, and UK-based support is available throughout.
Negative Feedback
Limited independent review volume
As a specialist and growing platform, third-party reviews are fewer than those available for more established competitors. Organisations are encouraged to request a demo and speak to existing users during procurement.
Pricing transparency
InvictIQ uses a matrix pricing model tailored to organisation size, with quotes provided following a demo. Some buyers note that this makes direct cost comparison with competitors more difficult.
Scope as a specialist platform
InvictIQ is a dedicated quality intelligence and compliance platform. It does not include rostering, clinical care planning, or finance modules, and providers will need to confirm compatibility with existing systems.
In summary, user sentiment is strongly positive around ease of use, real-time oversight, and inspection readiness, while challenges centre on limited independent review volume, pricing transparency, and the platform’s specialist rather than all-in-one scope.
Products and Capabilities
Invict IQ Platform (Cloud SaaS)
InvictIQ offers a modular system covering compliance management, quality improvement, and experience intelligence. Key features include:
• Audit Management: Customisable audit templates aligned with UK regulatory frameworks across England, Wales, Scotland, and Northern Ireland, with automated scheduling across sites, real-time scoring, and a live Quality Assurance Dashboard for inspector-ready oversight.
• Experience Intelligence: AI-powered feedback tools for residents, families, and team, with sentiment analysis and direct links from feedback results to service improvements.
• Service Improvements: Automatic conversion of findings into assigned tasks, with real-time tracking of progress and timely interventions to ensure nothing is missed across teams and services.
• Person-Centric Compliance: Integrates resident and service user experience into audit processes alongside regulatory evidence, supporting a fuller picture of care quality.
• Governance Tools: Real-time oversight across all services for senior leaders, benchmarking between locations, and exportable reports for board, funder, and regulatory use.
• Analytics and Reporting: Real-time dashboards that surface patterns, risks, and performance trends across every service - giving owners and directors the intelligence to make confident decisions and present clear evidence to boards, funders, and regulators.
Interoperability and Standards
InvictIQ is designed as a AI-powered specialist quality intelligence platform, with strong integration across its own modules. The platform supports GDPR-compliant data management, role-based access controls, and full audit trails.
While interoperability with external care management, rostering, or HR systems is limited, the platform provides data export options for reporting and governance. Providers are advised to confirm compatibility with their broader digital ecosystem during procurement.
Market Position
InvictIQ primarily serves UK health and social care providers, including - Residential care homes - Nursing homes - Domiciliary care agencies - Mental Health, Leaning Disability and Supported living services - Multi-site care groups It differentiates itself through:
Quality intelligence positioning: InvictIQ is positioned as a quality intelligence platform rather than a traditional compliance tool, using AI to turn audit and feedback data into actionable insight.
Person-centric approach: The platform embeds service user experience into compliance processes, going beyond process-only auditing to evidence the quality of care delivered.
Sector-specific design: Built exclusively for UK health and social care rather than adapted from a generic business platform.
Speed of deployment: Typically live within three to five business days, with existing templates migrated during setup.
Competitors include Radar Healthcare and Quality Compliance Systems all of which provide care quality and compliance tools in slightly different ways. InvictIQ positions itself as the AI-powered, quality intelligence-first alternative, particularly suited to providers seeking to move beyond reactive compliance towards evidence-based quality management
Implementation and Support
InvictIQ offers a structured onboarding process with implementation typically completed within three to five business days. Existing audit templates are migrated onto the platform during setup, and no software installation is required. Unlimited role-specific training is included at no additional cost, supported by strong customer support and a library of self-serve resources.
Security and Data Protection
InvictIQ prioritises data security through GDPR compliance, with all data stored on UK-based servers and encrypted in transit and at rest. The platform is hosted on cloud infrastructure and uses role-based access controls and full audit trails to protect sensitive care and compliance data. Providers are encouraged to request further detail on hosting arrangements and data governance during procurement.
Conclusion
InvictIQ is the leading AI-powered quality intelligence platform, that integrates compliance, experience intelligence, service improvement, and analytics into a single system. Its strength lies in enabling care providers to move from reactive compliance to proactive quality leadership, with real-time oversight and person-centric tools that reflect what inspectors and regulators are looking for.
User feedback consistently highlights ease of adoption, improved oversight, and inspection readiness, while challenges include limited independent review volume, pricing transparency, and the platform’s specialist scope.
For care providers seeking a next generation quality intelligence platform that prevents issues, protects quality of care, and drives continuous improvement across every service, InvictIQ represents a credible and forward-thinking option. Its emphasis on AI-powered intelligence, person-centric compliance, and real-time oversight positions it as a key player in the future of quality management in UK health and social care.
References
Invict IQ Official Website – AI Workforce Optimisation and Compliance Platform
https://www.invictiq.co.uk/UK Health and Social Care Workforce Standards – NHS England
https://www.england.nhs.uk/workforce/Care Quality Commission (CQC) – Staffing, Governance and Regulation Guidance
https://www.cqc.org.uk/guidance-providers/adult-social-careNHS Digital – Data Security and Protection Toolkit
https://digital.nhs.uk/services/data-security-and-protection-toolkitUK GDPR and Data Protection Guidance – Information Commissioner’s Office (ICO)
https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/
