Overview
Headquarters: Thetford, United Kingdom (Health Automated)
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Screening, Monitoring & Telecare; Patient Communication Platform; Care Matching; Compliance and Auditing Specialists.
Introduction
Health Automated is a UK-based tech company offering digital solutions to social care and health-care providers. Its purpose is to automate, streamline, and modernise many of the operational, management, recruitment, communication, and compliance tasks that care organisations face. The company offers two main products: Architecture, an all-in-one care management system, and Social JobFindr, a recruitment-oriented app designed specifically for the social care sector. The system also includes e-learning capabilities, built-in communication, and AI-driven features. Its goal is to reduce administrative overhead, improve efficiency, support compliance, and ultimately help providers deliver better care. caremanagementmatters.co.uk+3caremanagementmatters.co.uk+3healthautomated.online+3
The organisation positions itself as offering “patent-pending systems” that embed artificial intelligence, so Health Automated claims its tools can automate tasks such as billing, invoicing, scheduling/rostering, communication, alerting, data sharing, and other daily workflows. Trustpilot+2caremanagementmatters.co.uk+2
Because many care providers still use a mix of paper, spreadsheets, legacy software, or multiple disconnected systems, Health Automated’s pitch is that by using one platform (Architecture) plus aligned modules or integrated apps (like Social JobFindr for hiring, or e-learning), providers can reduce duplication, reduce the risk of errors, improve visibility, and save time & money. caremanagementmatters.co.uk+2healthautomated.online+2
Products & Capabilities
Below are the main components and functionalities of Health Automated’s platform(s), as they are publicly described, plus how they work in practice where possible.
Component / Module | What It Does / Key Features |
|---|---|
Architecture (Care Management System) | The central system for managing operations. It offers many of the core functions care providers need: care planning, medication management, emergency alerting, policies & procedure management, auto-rostering, billing, communications, employee management, care receivers’/client management, mileage tracking, etc. It is marketed as “all-in-one” so that users do not need many plug-ins or separate systems. healthautomated.online+2caremanagementmatters.co.uk+2 |
AI-Driven Tools | Architecture includes AI/automation for certain recurring workflows. Examples include auto-rostering, virtual assistant tools, communication systems, emergency and lone worker safety features. The claim is these reduce manual workload. caremanagementmatters.co.uk |
Built-in Communication System (BICS) | Internal messaging/communication among staff, care teams, admin, clients/families. This helps reduce delays or miscommunications, centralises information. caremanagementmatters.co.uk |
Policies & Procedures Management | The system includes hosting or managing policies and standard operating procedures, making them accessible to staff, integrating with their work, tracking compliance. healthautomated.online+1 |
E-Learning Integration / Courses | To support training, staff development, compliance, etc. The platform has e-learning features (or works with e-learning modules) which sync with Architecture. This helps providers ensure that training or knowledge / certification / competency records are kept up to date. caremanagementmatters.co.uk+2healthautomated.online+2 |
Social JobFindr | A recruitment-app / platform focused on social care. Key features: posting jobs (role type, location), applicant profiles, applicant tracking, built-in communication, location-based job posting, virtual interviewing, data reporting & analytics. It can work standalone or integrated with Architecture. healthautomated.online |
Pricing & Tiers | Some public pricing: for example, the Architecture system is offered for ~£300/month for up to 10 users for small organisations (plus VAT), with included onboarding, unlimited e-learning access for those users. Additional staff are priced per‐employee at ~£15/month. These prices are for smaller organisations / fewer users. healthautomated.online |
Other Features | Features such as mileage tracking, emergency alerting, remote working / multi-device compatibility, mobile apps, notifications and real-time updates, communications with families/customers, etc. Also, built-in support for billing, invoicing, employee management. caremanagementmatters.co.uk+1 |
Use Cases & Impact
Here are examples (from public sources) of how Health Automated is being used, and what impacts/results providers are observing or claiming.
Improved Efficiency / Cost Savings: On the pricing page, it is claimed that some services can save up to ~£1,400 per week via using Architecture (through time saved, consolidating systems, reducing duplications) for organisations. healthautomated.online
Small Provider Adoption: Architecture is positioned as accessible even for providers with fewer than 10 staff. The fee structure is friendly for small teams. For example, the “10 users” package. This makes it possible for small home care or supported living providers to adopt modern digital systems without huge cost. healthautomated.online
Positive Feedback on Usability & Support: Several of the Trustpilot reviews praise the system’s interface, the onboarding/support from Health Automated staff, e-learning elements. Users say it’s easy to use, helps organise and monitor business, and simplifies workflows. Trustpilot+1
Recruitment Benefits: Through Social JobFindr, organisations indicate that they’re able to reach more candidates more efficiently; reduce wasted advertising or mis-targeted recruitment campaigns; better match applicants with roles. There are claims of cost savings in recruitment (versus using many external job boards / advertising) via Social JobFindr. healthautomated.online
Remote & Rural Work Suitability: Some users in Trustpilot reviews mention using Architecture in rural settings or when carers are moving between clients; they find mobile access, notifications, and remote updates helpful when staff are off-site. Trustpilot
Advantages (Positive Aspects)
From the public material and reviews, the following strengths emerge for Health Automated.
Integrated Feature Set
Rather than requiring multiple separate systems (recruitment, rostering, communication, policy management, learning), Health Automated offers many of these in one platform. That reduces friction, duplications, data silos. Organisations appreciate having a unified system.AI / Automation
Features like auto-rostering, AI virtual assistants, alerting etc. promise to save administrative time, reduce manual error, and help with workforce planning and operational efficiency.Accessible for Smaller Providers
The pricing model for small organisations (e.g., up to 10 users) appears reasonable, which helps smaller care providers who can’t invest in large enterprise solutions.Good Support & Onboarding
According to multiple reviews, Health Automated’s support staff (people like Jack, Lee etc.) are responsive, helpful, willing to walk new users through training. Aftercare and implementation support are noted as positives. On Trustpilot: users say they were well supported during training, that questions were answered, that onboarding was manageable. TrustpilotModern Interface & Usability
Several reviews highlight that the interface is intuitive, that staff (including those less tech-savvy) find it fairly easy to navigate, that notifications/mobile access help. This lowers the barrier to adoption.Cost Savings & Efficiency Gains
Both in direct (saving staff time, reducing licensing / multiple systems) and indirect (better scheduling, less duplication, fewer errors), users report savings. The advertised ~£1,400/week savings for some is an indication of real possible benefit.Recruitment Tool Fit for Social Care
Social JobFindr’s focus on enabling recruitment via mobile, matching with location, role type specifically for care roles, reduces friction in hiring in a sector that struggles with workforce shortages.
Challenges & Limitations (Negative Aspects / Caveats)
As with any platform, there are trade-offs and risk areas. Here are those evident from public sources and some plausible concerns.
Relatively New / Less Proven Compared to Larger Players
Because Health Automated is comparatively newer and doesn’t have the long history of some larger care-management / eMAR / care software vendors, some potential customers may be cautious about stability, longevity, roadmap, feature completeness.Limited Public Independent Benchmark/Data
Most of the published information is from the company itself, or from users via Trustpilot, or case study-style feedback. There are few independently audited studies, peer-reviewed comparisons, or long-term outcome data across many providers. This means risk for buyers who want evidence of long-term reliability or return on investment.Scalability & Capacity Under Growth
As user base grows, there is always a possibility that support, response times, or customisation requests may lag behind expectations. Users with large multi-site operations may have more complex needs (integrations, custom reporting etc.) that strain the platform or require more bespoke development.Feature Maturity & Integration Depth
While many features are listed, the depth/robustness of some may vary (e.g. emergency alerting, lone-worker safety, virtual assistant, mileage tracking etc.). Also integrations with other specialised systems (e.g. pharmacy, eMAR, external health record systems) may be limited or still under development. Users often ask whether “everything in one” truly works for their niche workflows.Cost Over Time
While for small teams the price seems reasonable, as users scale (more employees, multiple locations, more complexity), recurring subscription costs, additional users, data storage, staff training etc. all add up. There may be hidden costs or need for add-ons. Also minimum contract terms are cited (12-36 months for some plans) which may reduce flexibility. healthautomated.onlineReliance on Internet / Device Usability
Mobile or remote access is strong, but it depends on reliable internet connectivity, compatible devices, staff willingness/ability to use mobile apps. In rural areas, or where device access is uneven, these could be constraints.Learning Curve & Change Management
Even with good onboarding and support, shifting from older ways (paper, spreadsheets, legacy software) to Architecture + Social JobFindr + e-learning etc. requires training, staff buy-in, possibly culture change. Some users may resist or take time to adapt.Feature Gaps or Custom Requirements
Some providers may have highly specific needs (very specific workflows, past data migration, integrations with other health / social care systems, regulatory reporting etc.). If Health Automated does not yet have those features or the ability to customise, there may be friction.
User Feedback: Strengths & Weaknesses
Here’s a summary of what real users, based on reviews (e.g. via Trustpilot, demos, client feedback), say are the good bits vs the less good bits or pain-points.
Positive Feedback | Critical / Negative Feedback |
|---|---|
“Very informative and helpful during training” — reviewing Health Automated’s training, users mention that staff (e.g. Jack) are good at explaining things, answering questions, making sure support channels are known. Trustpilot | Occasionally users mention that some features are “early days” or still in development; there may be missing polish or missing functionality relative to very mature competitors. |
Architecture is praised by several users as “forward thinking,” “great interface,” doing what a home care company needs to organise and monitor their care business. Trustpilot | Some feedback notes that, while interface is good, there are occasional performance issues or glitches when working in low-internet areas or on devices less powerful. (Less frequently reported, but implied by “never have any issues” — meaning the absence of issues is often tied to good internet coverage.) |
Aftercare and support seen as strong. Users say support is “huge,” quick responses, people are available. Trustpilot+1 | Some users wish for more integrations or specific modules (for example, integration with external health records, some regulatory reporting, etc.). Also customisation may cost more or take time. |
Users like the fact that it is all in one: admin, employee, customer apps, communication, e-learning etc., so they don’t have to juggle multiple separate tools. Saves time, reduces complexity. healthautomated.online+1 | “Minimum term” contract lengths (12-36 months) may be seen as restrictive for some providers, especially smaller ones who may want more flexibility. healthautomated.online |
The recruitment tool Social JobFindr gets praise for being mobile-friendly, allowing job applicants to interact via phone, and for enabling better matching / filtering by location / role type. healthautomated.online | Price for some plans may be high for larger users or more employees; scaling cost may start to add up. Some providers worry about hidden or future costs (storage, additional users, customisation). |
Implementation & Support
Here’s what one can expect in terms of implementation, onboarding, ongoing support, based on available material and typical practices.
Demo & Discovery: Prospective customers can request demos. Health Automated appears to offer capability sessions to understand whether Architecture is a good fit. caremanagementmatters.co.uk+1
Onboarding included in certain packages: For the small-team package (e.g. 10 users) onboarding is included. Also, e-learning is accessible. healthautomated.online
Training & Aftercare: Support during training is mentioned in reviews. After implementation, users report that support remains available (“Jack and Lee… helpful”, etc.). Trustpilot
Remote / Device Access: Architecture is designed to be usable on mobile devices, tablets, etc. The app is downloadable on Apple / Android. The system claims full functionality wherever you work. healthautomated.online+1
Contract Terms: Minimum term contracts are stated: 12-36 months for many subscriptions. For small scale, there is a 10-user package. Pricing is per employee above certain thresholds. healthautomated.online
Data & Security: While Health Automated mentions that data remains secure, and integration with third-party E-Learning or job recruitment apps is possible, specific public evidence regarding certifications (e.g. GDPR compliance, encryption, penetration testing etc.) is less visible in the public domain. Users may want to ask these during procurement.
Market Position & Strategic Alignment
Competitiveness / Niche: Health Automated occupies a niche focused on care-providers (home care, supported living, nursing / care homes) who want a modern, integrated tool that handles both care delivery / management + recruitment + compliance + communication. The Social JobFindr module helps plug a major pain point in social care: staffing and recruitment.
Differentiators:
The “all in one” approach (many modules under one platform) rather than many separate tools.
AI / automation features.
Pricing somewhat accessible for smaller providers.
Focus on mobile, remote working, staff and house roles.
Challenges in the broader environment: As with many care-tech providers, there is pressure for stability, integration, regulatory compliance, data privacy. Providers must balance cost, training, resistance to change, variability in connectivity / device access, and legislative/regulatory oversight.
Trends in UK Social Care that favour Health Automated:
Increasing regulatory expectations for digital record keeping, auditability, transparency.
Acute workforce shortages in social care, making recruitment innovation valuable.
Rising interest in efficiency, tech adoption post-COVID, remote / hybrid working.
Growing expectation among commissioners and funders for evidence, for data, for performance insights.
Summary of Positive and Negative User Feedback
Here is a distilled view of what users, from publicly available reviews (Trustpilot and others) and feedback, tend to praise vs complain about.
Positive Feedback
Responsive support & onboarding: users report that training sessions are informative, support is helpful, and that the provider listens to feedback. Trustpilot
Modern, usable interface: “Architecture is forward thinking”, “great interface”, “one system instead of many.” Users like that the system helps organisation, communication, clarity. Trustpilot+1
Efficiency gains: administrators and care providers note time saved in rostering, communications, scheduling, medication management etc., which in turn reduces administrative burden. Trustpilot+1
Recruitment connectedness: Social JobFindr gets positive feedback for helping find candidates via mobile, reducing wasted adverts and campaigns, better matching. healthautomated.online
Value for smaller providers: The offerings for small teams (10 users etc.), pricing per employee, etc. make it possible for smaller care providers to adopt and benefit without huge upfront cost. healthautomated.online
Negative Feedback / Common Complaints
Some users mention that certain features feel “not yet fully polished” or “in early stages”—so there can be bugs, missing refinements. (These are not major complaints, but recurring notes.) Trustpilot
Price scaling / contracts: as organisations grow (more users, more locations), cost increases and long-term contracts with minimum durations might become burdensome or restrictive. healthautomated.online
Dependence on reliable internet / good devices: users in rural or mobile-heavy roles have sometimes expressed challenges when network connectivity is poor. The mobile app works well when connectivity is good, but intermittent connectivity may introduce friction. (Again, this is inferred in some reviews rather than explicitly stated.) Trustpilot
Integration with existing systems: if providers already have legacy systems (for payroll, electronic medication records, etc.), migration or integration may take effort or custom work. Some users want more ready integrations.
Conclusion
Health Automated presents as a strong, modern, and ambitious solution in the UK care / social care tech space. With its two main products — Architecture (a full care-management platform) and Social JobFindr (a recruitment app) — it addresses several persistent pain points: administrative overload, staff recruitment, disconnected tools, communication delays, compliance risk, workforce planning, etc.
Its strengths are especially visible for smaller to medium-sized providers who want to consolidate many of their digital tools into a single platform; those who want mobile / remote working, improved communication, and streamlined recruitment; and those who value good support and modern user experience.
However, for care providers considering Health Automated, several factors should be carefully assessed:
Feature completeness and maturity: Whether the modules they need (for example integrating with health systems, eMAR, external billing, specific regulatory reports) are fully developed or just in roadmap / beta.
Long-term costs and contract flexibility: How the pricing will scale, how minimum contract durations might affect flexibility, what ongoing support / updates are included.
Infrastructure readiness: Reliable internet, capable devices, technological literacy among staff, and willingness to change workflows are prerequisite for smooth adoption.
Vendor performance under scale & support demands: As the user base grows, ensuring that support remains strong, that custom requests are met, and that system performance remains stable is essential.
Regulatory, security, data privacy credentials: Providers should ask for evidence (certifications, audits, data security practices, compliance with GDPR, etc.)
All in all, Health Automated is a promising and credible option for many care providers seeking to modernise operations, streamline workflows, reduce duplication, improve recruitment and compliance. It is perhaps not a safe, fully proven giant (yet) in every module or in every setting, but many early and current users seem satisfied, and the range of features suggest it could deliver good value if implemented carefully.
