Overview
Headquarters: Thetford, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non‑Clinical Operations); Care and Nursing Home Management (Clinical and Non‑Clinical Operations); Screening, Monitoring & Telecare; Patient Communication Platform; Care Matching; Compliance and Auditing Specialists
Core Products: Architecture (all‑in‑one care management system) and Social JobFindr (AI‑driven recruitment app)
Introduction
Health Automated is a UK‑based innovator in AI‑powered care management and workforce solutions, founded to address the growing operational and compliance challenges faced by health and social care providers. Its flagship platform, Architecture, is an all‑in‑one care management system that integrates rostering, medication management, compliance, communication, and analytics into a single cloud‑based solution.
Complementing Architecture is Social JobFindr, a next‑generation recruitment app designed to tackle the sector’s workforce crisis by connecting providers with qualified candidates through AI‑driven matching and streamlined onboarding.
Health Automated’s mission is to “revolutionise social care through automation and artificial intelligence”, reducing administrative burden, improving compliance, and enabling providers to focus more time on delivering high‑quality, person‑centred care.
User Feedback: Strengths and Weaknesses
Feedback for Health Automated comes from Trustpilot (4.4/5, 12 reviews), case studies, and sector press (e.g., UK Care Week, Care Tech Guide). Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Ease of use and adoption
Providers describe Architecture as intuitive and user‑friendly. One care manager noted: “This is our first digital care app and we are very happy with it. Since implementation, we’ve had excellent feedback from families, individuals, and the care team.”
All‑in‑one functionality
Managers highlight the benefit of consolidating multiple systems into one. An operations manager commented: “We have been able to go down to just one system instead of loads of different systems.”
AI‑driven automation
Users appreciate the role of “Jack,” the AI virtual deputy, which automates rostering, compliance alerts, and reporting. This reduces workload and ensures nothing is missed.
Customer support
Testimonials consistently praise the Health Automated team as responsive and collaborative. One review described the company as “brilliant software and a brilliant company”.
Compliance and inspection readiness
Providers value the audit trails, policy management, and inspection‑ready reports, which simplify CQC compliance.
Innovation
Sector commentators highlight Architecture’s AI‑driven features, such as pain and sentiment analysis, biometric authentication, and predictive rostering, as setting a new benchmark for care management platforms.
Negative Feedback and Caveats
New entrant to the market
Architecture launched in 2023, making it a relatively new platform compared to established competitors. Some providers note the need for reassurance around long‑term stability.
Learning curve for advanced features
While the basics are intuitive, managers report that advanced modules (e.g., analytics, biometric features) require training.
Integration scope
Although Architecture offers APIs and broad functionality, details on interoperability with NHS systems and third‑party pharmacy or GP platforms are still emerging.
Limited independent review volume
With fewer reviews than larger competitors, prospective buyers may wish to seek direct references from existing users.
Cost considerations
Smaller providers note that while Architecture delivers strong value, subscription costs may be higher than basic alternatives.
In summary, user sentiment is strongly positive around usability, consolidation, and innovation, while challenges include market maturity, integration scope, and training for advanced features.
Products and Capabilities
Architecture (All‑in‑One Care Management System)
Architecture is Health Automated’s flagship platform, designed as a single, AI‑powered operating system for care providers.
Key features include:
AI Virtual Deputy (“Jack”)
Automates rostering, compliance alerts, and reporting
Provides real‑time updates on tasks, visits, and incidents
Learns from user behaviour to optimise workflows
Care Planning and Documentation
Digital care plans and assessments
Custom form builder for risk assessments, incidents, and outcomes
Person‑centred support documentation
Medication Management (eMAR)
Digital MAR charts with audit trails
AI‑driven medication features, including pain and sentiment analysis
Visual medication identifiers
Rostering and Workforce Management
AI‑based rostering and scheduling
Lone worker safety features
Biometric authentication (facial recognition)
Payroll and invoicing integration
Communication and Collaboration
In‑built messaging and video calls
Secure communication between staff, service users, and families
GDPR‑compliant alternative to WhatsApp
Compliance and Auditing
Policy and procedure management
Audit trails and inspection‑ready reports
Automated compliance alerts
Analytics and Reporting
Real‑time dashboards for managers and boards
Report builder and KPI tracking
Predictive analytics for workforce and care outcomes
E‑Learning and Training
Library of 100+ courses
Tracks staff training and compliance
Mobile Apps
Apps for carers, service users, admins, and power of attorney
Accessible on desktop, tablet, and mobile
Social JobFindr (Recruitment App)
Social JobFindr is Health Automated’s AI‑driven recruitment platform, designed to address the sector’s workforce shortages.
Key features include:
AI‑driven candidate matching
Streamlined onboarding and compliance checks
Integration with Architecture for workforce planning
Mobile‑friendly interface for candidates and recruiters
Interoperability and Standards
Health Automated is designed as a secure, interoperable platform, with:
GDPR compliance: Encryption, secure hosting, and audit trails
Tier 4 infrastructure: High‑level data security
APIs: For integration with third‑party systems
Biometric authentication: Facial recognition for staff logins
Cloud‑based access: Available on desktop, tablet, and mobile
Market Position
Health Automated operates primarily in the UK, serving:
Residential care homes
Nursing homes
Supported living services
Domiciliary care providers
Multi‑site care groups
It differentiates itself through:
AI‑driven automation: Unique features such as pain analysis, biometric authentication, and predictive rostering
All‑in‑one design: Consolidates multiple systems into one platform
Recruitment integration: Social JobFindr addresses workforce shortages alongside care management
Innovation: Patent‑pending AI features and continuous development
Competitors include Nourish, Person Centred Software, Unique IQ, and Access Group. Health Automated positions itself as the AI‑first, all‑in‑one alternative, particularly attractive to providers seeking innovation and consolidation.
Implementation and Support
Health Automated emphasises a collaborative onboarding process, with:
Free demos and consultations
Training for staff and managers
Dedicated account managers
24/7 customer support
Regular updates and feature enhancements
Providers report smooth implementation and strong support, though advanced configuration requires time and training.
Security and Data Protection
Health Automated prioritises data security through GDPR compliance, ensuring sensitive health and personal information is managed lawfully and responsibly. The platform is hosted on Tier 4 infrastructure, providing the highest level of resilience and availability for critical systems. It employs encryption and secure hosting to protect data in transit and at rest, while role‑based access controls restrict visibility to authorised users only. In addition, audit trails and accountability logs provide transparency over system activity, supporting governance and oversight.
To further strengthen resilience, Health Automated implements disaster recovery and business continuity protocols, ensuring that services can be restored quickly and reliably in the event of disruption. Together, these measures create a robust security framework that supports compliance, operational reliability, and confidence in the protection of sensitive care data.
Conclusion
Health Automated is a next‑generation provider of AI‑powered care management and recruitment solutions, offering a comprehensive platform that unifies care planning, rostering, medication management, compliance, communication, and workforce recruitment. Its strength lies in automation and consolidation, reducing administrative burden and enabling providers to focus on delivering high‑quality, person‑centred care.
User feedback consistently highlights ease of use, consolidation of systems, and responsive support, while challenges include market maturity, integration scope, and training for advanced features.
For care providers seeking a trusted, innovative platform that combines care management with workforce recruitment, Health Automated represents a credible and forward‑thinking option. Its emphasis on AI, automation, and all‑in‑one design positions it as a key player in the UK care technology market.
References
Health Automated – Official Website https://healthautomated.online/
Care Tech Guide – Health Automated Product Overview [https://caretechguide.co.uk/products/health-automated/](https://caretechguide
