Elate

Overview:

• Headquarters: Exeter, United Kingdom

• Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care Matching

• Core Products:

Introduction:

Elate is a UK-based, cloud-first care management platform designed to digitise and simplify the everyday work of supported-living and home-care providers. It bundles care needs assessments, support planning, risk assessments, medication management (eMAR), rostering and appointment scheduling, plus reporting and auditing tools, into a single, provider-facing system. Headquartered in Exeter, Elate positions itself as an all-in-one operational backbone for clinical and non-clinical processes — aiming to reduce duplicative paperwork, improve compliance and give teams real-time visibility into care delivery. elateuk.com+1

Elate (sometimes referenced as Elate UK) is headquartered in Exeter, United Kingdom, and is listed in sector mappings of UK care-tech as a supplier focused on supported-living and home care management, with additional capability in care-matching workflows. The company markets an integrated “care management” stack that attempts to replace multiple fragmented systems — for example separate rostering, medication, and care-planning tools — with a unified application built for care managers, support workers and administrative staff. Bridgehead Communications+1

Core Products:

Elate’s core modules and capabilities (as described by Elate and independent sector mappings) typically include:

• Care needs assessments & support planning: digital forms and templates to record assessments, person-centred support plans, outcomes, goals and review cycles. These aim to create a single source of truth for an individual’s needs and planned supports. elateuk.com

• Risk assessment & incident tracking: structured risk matrices and incident logs so providers can document hazards, mitigations and follow-up actions, plus audit trails for compliance. elateuk.com

• Electronic Medication Administration Record (eMAR): scheduling and administration records for medicines with checks, reminders and auditability to help reduce medication errors and demonstrate safe administration. (The benefits of eMAR systems more generally — such as error reduction and real-time visibility — are well documented in sector literature). elateuk.com+1

• Rostering, scheduling & appointments: rota creation, shift allocation, travel/scheduling workflows and visit/check-in features to coordinate staff across supported living settings and domiciliary care visits. elateuk.com

• Task management and real-time notes: task lists for support workers, completion logging and care notes to maintain continuity and to evidence delivered care. elateuk.com

• Reporting & compliance: dashboards, KPI tracking and audit reports to help managers demonstrate regulatory compliance and monitor service performance. elateuk.com

• Integrations & connectors: Elate notes integrations with common workplace tools to streamline workflows; in other verticals Elate products also advertise integrations with platforms like Microsoft Teams and analytics tools, suggesting an openness to integration for operational reporting. GetApp+1

This combination is presented as an attempt to give care managers a single platform that supports both clinical documentation and non-clinical operations (rostering, finance, scheduling).

Target users & Typical Use Cases:

Elate primarily targets medium and large care providers operating supported-living services, domiciliary/home-care agencies and teams that need to manage both clinical (e.g., medication, risk) and operational (e.g., rostering, compliance) workflows. Use cases include:

• Moving paper-based care planning and MAR charts into a secure digital record. elateuk.com+1

• Coordinating staff rotas and on-call scheduling across multiple properties or neighbourhood visits. elateuk.com

• Producing evidence for audits and regulator inspections via built-in reporting. elateuk.com

Implementation & Deployment:

Elate is a cloud solution (SaaS) marketed toward providers who want a straightforward rollout rather than lengthy enterprise deployments. Provider case studies and partner write-ups suggest Elate can be configured to a provider’s templates and workflows and that the vendor supports onboarding and implementation. As with most mid-market care-tech solutions, successful adoption relies on staff training, configuration of care templates, and integration with local processes (e.g., pharmacy workflows for eMAR). cross-digital.co.uk+1

Security, Compliance & Audit:

Public product pages and sector listings emphasise audit trails, timestamping and reporting — standard features required to meet CQC (Care Quality Commission) expectations in England and good practice for medication administration and safeguarding records. Prospective buyers should always confirm data residency, encryption, access controls and provider evidence (e.g., ISO/ cyber assessments or DPIAs) during procurement. Elate’s marketing focuses on compliance and visibility but independent confirmation of specific certifications should be sought directly from the vendor. elateuk.com+1

Pricing & Commercial Model:

Elate’s public materials and third-party listings position the product toward organisations seeking an all-in-one platform; exact pricing is not published publicly at scale (typical for SaaS in this sector). Pricing models for similar platforms are usually per-user/per-month or per-service site with implementation fees — organisations should request a demo and a tailored quote from Elate to understand license tiers and what’s included (training, support, integrations). Independent listings and review sites repeatedly encourage contacting vendors for bespoke pricing. Software Advice+1

Integrations & Ecosystem:

While Elate focuses on core care delivery workflows, references to integrations with collaboration and BI tools in other Elate products suggest they provide connectors or APIs to push/pull data into an organisation’s wider IT estate (e.g., MS Teams, CRM, reporting tools). This capability is valuable for organisations that need to link care delivery data to finance, payroll or strategic dashboards. Buyers should confirm available APIs, HL7/FHIR support (if needed), and whether pharmacy or GP integrations are supported out of the box. Appsource – Business Apps+1

User Feedback:

Below is a concise synthesis of user feedback drawn from vendor pages and review platforms (G2, Capterra, SoftwareAdvice, cross-digital case studies). I’ve grouped common themes so you can quickly see recurring strengths and pain points.

Positive Feedback

• Integrated, “single system” convenience: Many users praise having an all-in-one system that reduces the need for separate rostering, eMAR and care-plan tools — saving time and reducing duplication. elateuk.com+1

• Ease of use and intuitive UI: Several reviewers note that Elate is comparatively intuitive, with a clean interface that speeds training and adoption for non-technical staff. G2+1

• Responsive vendor support & onboarding: Case studies and reviews often call out helpful implementation teams and responsive customer support during rollout. This appears to be a differentiator highlighted by multiple clients. cross-digital.co.uk+1

• Improved compliance & visibility: Providers report that the platform’s dashboards and audit trails help with inspections, internal governance and medication safety oversight. cross-digital.co.uk+1

Negative Feedback

• Feature gaps for highly specialised workflows: A minority of users (typical of any broad platform) report the product may not cover some edge-case or niche clinical workflows “out of the box” and require customisation or process change. Prospective buyers with very specific needs should validate fit during a trial. Software Advice

• Integration complexity: While Elate advertises integrations, larger orgs sometimes find linking legacy systems (e.g., bespoke payroll, pharmacy order flows) takes extra project work or middleware. Buyers should confirm technical scope ahead of procurement. GetApp

• Pricing opacity: As with many SaaS vendors in health and social care, exact costs are not always immediately clear and depend on scale and modules. Some customers flag the need to budget for implementation and training beyond license fees. Software Advice+1

(Representative review excerpts and platform ratings are available on G2, SoftwareAdvice, Capterra and industry case studies — these show generally positive sentiment with the caveats above). G2+2Software Advice+2

Market Position:

Elate sits in the care-tech space alongside other integrated care management platforms and eMAR/rostering vendors. Its differentiator is the attempt to combine both clinical and operational workflows into one platform aimed at mid-market UK providers. Buyers should weigh:

• If they need best-in-class eMAR only, a specialist eMAR provider may offer deeper pharmacy integrations. atlasemar.co.uk+1

• If they need enterprise strategic planning or OKR tools, Elate’s brand name is used by different vendors in strategy execution markets — confirm you’re seeing the care-focused Elate (UK) product when evaluating. (There are multiple companies/products globally that use “Elate” for different purposes; check domain and use case during procurement.) goelate.com+1

Recommendations:

1. Module fit: Confirm the exact modules required (eMAR, rostering, care planning) and whether they’re part of the base license. elateuk.com

2. Integration needs: Ask about APIs, pharmacy/GP integration and data export formats. GetApp

3. Data protection & compliance: Request evidence of encryption, data-residency, DPIA and any certifications. elateuk.com

4. Implementation & training plan: Get a timeline, resource commitments, and sample training agendas. cross-digital.co.uk

5. Reporting & audit capabilities: See sample reports and audit logs you’ll need for inspections. elateuk.com

6. Total cost of ownership: Include implementation, training, integrations and ongoing support fees. Software Advice

Strengths & Weaknesses:

• Strengths: Unified feature set (care planning + eMAR + rostering), user friendliness, supportive onboarding and a clear focus on giving care teams operational visibility. elateuk.com+1

• Weaknesses: As with many consolidated platforms, organisations with highly specialised clinical or technical environments should budget for customisation and integration effort; pricing details require direct engagement. Software Advice+1

Conclusion:

For UK supported-living and home-care providers seeking to replace multiple siloed tools with a single, easy-to-use system, Elate is worth evaluating — request a demo focused on your specific eMAR, pharmacy and rostering workflows, and obtain a full implementation plan and TCO estimate before committing. elateuk.com+1