Overview
Headquarters: London, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Screening, Monitoring & Telecare
Core Product: careVITALS (all-in-one care management software)
Introduction
careVITALS is an all-in-one care management platform designed to centralise data, streamline processes, and empower carers through cutting-edge technology. Built for both residential and domiciliary care providers, the platform integrates care planning, rostering, medication management, remote monitoring, compliance, and telehealth into a single, cloud-based system.
Founded in London, careVITALS has quickly established itself as a next-generation solution for providers seeking to move away from fragmented, paper-based systems. Its mission is to simplify care delivery, reduce administrative burdens, and improve outcomes for service users by leveraging automation, artificial intelligence (AI), and Internet of Things (IoT) devices.
The platform is particularly notable for its virtual ward functionality, which uses sensors, remote monitoring, and real-time alerts to reduce unnecessary hospital admissions. By combining proactive monitoring with streamlined workflows, careVITALS enables providers to deliver safer, more accountable care while saving time and costs.
User Feedback: Strengths and Weaknesses
Publicly available feedback for careVITALS comes from case studies, testimonials, and independent directories such as the MCB Hub. Overall, user sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Ease of use and adoption
careVITALS is praised for its intuitive design. Carers report that the mobile app is straightforward, with large icons, offline functionality, and role-based access. Managers highlight the ease of onboarding staff, even those with limited digital experience.
Comprehensive functionality
Providers value the breadth of features, from e-scheduling and medication management to compliance dashboards and finance modules. The ability to manage both clinical and non-clinical operations in one system is seen as a major advantage.
Remote monitoring and safety
Families and providers highlight the reassurance provided by sensors and real-time alerts. Falls, missed medications, or unusual activity patterns trigger instant notifications, enabling early intervention.
Compliance and auditing
Managers appreciate the built-in compliance tools, including safeguarding protocols, audit trails, and CQC inspection readiness. The governance module supports internal audits and policy management.
Efficiency and time savings
Testimonials report significant reductions in administrative workload. One provider noted that rostering and payroll tasks that previously took days can now be completed in hours.
Support and training
careVITALS is frequently praised for its onboarding and support. Providers highlight dedicated account managers, out-of-hours services, and a proactive approach to change management.
Innovation and adaptability
Users value careVITALS’ commitment to innovation, with regular software upgrades and new features. The platform’s ability to adapt to evolving regulatory requirements is seen as a key strength.
Negative Feedback and Caveats
Learning curve for advanced features
While the basics are intuitive, some users report that advanced modules (e.g., analytics, finance, or custom assessments) require additional training.
Connectivity requirements
As a cloud-based platform, careVITALS relies on stable internet connections. Providers in rural areas note occasional challenges with connectivity.
Integration scope
Although careVITALS integrates with IoT devices and offers eMAR, details on interoperability with external clinical systems (e.g., GP Connect, pharmacy systems) are less extensively documented than some competitors.
Pricing transparency
careVITALS does not publish standard pricing, instead offering tailored quotes. Some buyers note that this makes cost comparisons more difficult.
Configuration complexity
The platform’s flexibility can also be a challenge. Providers note that tailoring workflows and dashboards requires careful planning during implementation.
In summary, user sentiment is strongly positive around usability, comprehensiveness, and safety. The main caveats lie in training, connectivity, and confirming integration scope.
Products and Capabilities
careVITALS (Cloud SaaS Platform)
careVITALS’ modular platform supports a wide range of care operations. Key features include:
Digital care planning and assessments: Over 150 built-in assessments, customisable care plans, and real-time updates.
Medication management (eMAR): Digital MAR charts with e-signatures, stock control, and audit trails. Alerts for missed or incorrect doses improve safety.
e-Scheduling and rostering: Allocate visits based on continuity, patient preferences, distance, and availability. Drag-and-drop rostering with GPS/NFC check-in/out.
Remote monitoring and sensors: IoT devices track vital signs, falls, and daily activity patterns. Real-time alerts feed into an interactive dashboard.
Virtual wards: Create digital wards using sensors and AI to monitor patients remotely, reducing unnecessary hospital admissions.
Time and attendance (ECM): GPS, NFC, or manual tagging to evidence visit times and locations.
Staff management: Record availability, holidays, absences, training, PPE, and related notes.
Finance and payroll: Automated invoicing, payroll, and expense management. Interactive reporting dashboards.
Compliance and governance: Safeguarding protocols, audit trails, policy management, and internal audit tools.
Family and stakeholder access: Role-based apps allow families, professionals, and emergency services to access relevant data securely.
Telehealth and dictation: Video consultations and voice-to-text dictation for care notes.
Analytics and reporting: Extract data on employee performance, patient wellbeing, and historic vital signs. AI-driven insights support proactive interventions.
Interoperability and Standards
careVITALS is designed as an open, integrated platform. It supports interoperability with:
IoT devices (sensors, wearables, home automation)
eMAR and medication management systems
Finance and payroll systems (via exports)
The platform complies with GDPR, ISO standards, and UK data protection legislation. Data is backed up on secure, accredited servers located in specific regions.
While interoperability with IoT devices is strong, providers should confirm integration with external clinical systems during procurement.
Market Position
careVITALS operates primarily in the UK, with a growing international presence. It differentiates itself through:
All-in-one functionality: Covering clinical and non-clinical operations in one system.
Virtual wards: A unique focus on remote monitoring and hospital admission prevention.
Innovation: Regular upgrades and AI-driven features.
Support: Dedicated account managers and proactive change management.
Scalability: Suitable for small agencies and large care groups alike.
Competitors include Birdie, Care Vision, Carebeans, and Nourish. careVITALS positions itself as the safety-first, innovation-driven alternative, particularly attractive to providers seeking strong remote monitoring and compliance tools.
Implementation and Support
careVITALS emphasises a consultative onboarding process, with:
Dedicated project managers
Out-of-hours support
Online and face-to-face training
Change management tools
Testimonials highlight smooth rollouts and responsive support. Providers note that careVITALS actively incorporates customer feedback into product development.
Security and Data Protection
careVITALS prioritises data security through GDPR compliance and the use of ISO-accredited servers, ensuring sensitive information is managed responsibly and in line with recognised international standards. The platform employs encryption and secure hosting to protect data in transit and at rest, while audit trails and access controls provide accountability and restrict access to authorised users only. In addition, regular backups and disaster recovery protocols strengthen resilience and support service continuity.
During procurement, careVITALS encourages providers to request detailed information on its certifications, encryption standards, and hosting arrangements. This transparency enables organisations to fully assess the platform’s security posture and make informed decisions about its suitability for their care management requirements.
Conclusion
careVITALS is a leading UK provider of all-in-one care management software, offering a comprehensive, cloud-based platform that simplifies both clinical and non-clinical operations. Its strength lies in unifying care planning, medication management, rostering, remote monitoring, compliance, and telehealth into one system.
User feedback consistently highlights ease of use, comprehensiveness, and safety, while challenges include training for advanced features, connectivity requirements, and confirming integration scope.
For care providers seeking a safety-focused, innovation-driven platform that empowers carers, engages families, and reduces hospital admissions, careVITALS represents a credible and forward-looking option. Its emphasis on virtual wards, IoT integration, and compliance positions it as a key player in the future of digital care.
References
careVITALS Official Website – All-in-One Care Management Software https://carevitals.health/
MCB Hub – careVITALS Directory Overview https://www.mcbhub.co.uk/united-kingdom/london/the-directory/carevitals
Birdie Blog – The 8 Best Care Management Platforms for 2025 [https://www.birdie.care/blog/best-care-management-platforms](https://www.birdie.care/blog/best-care
