Overview
Headquarters: London, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations); Screening, Monitoring & Telecare; Patient Communication Platform; Compliance and Auditing Specialists
Core Product: Care Vision (cloud-based care management system)
Introduction
Care Vision is a comprehensive, cloud-based care management system designed to simplify and unify the full spectrum of care services under one roof. Developed by professionals with direct experience in running care homes, the platform has been built to address the real-world challenges faced by care providers.
The system covers both clinical and non-clinical operations, offering modules for care planning, eMAR, risk assessments, HR, rota management, billing, housekeeping, nutrition, visitor management, and compliance auditing. Its seamless integration of these services enables providers to reduce administrative burdens, improve efficiency, and deliver higher-quality, person-centred care.
Care Vision has been assured by NHSX as a supplier of Digital Social Care Records (DSCR) and complies with all 14 NHS DSCR standards. The platform has also embraced AI and predictive analytics, positioning itself as a forward-looking solution that not only meets today’s needs but anticipates tomorrow’s.
User Feedback: Strengths and Weaknesses
Publicly available feedback for Care Vision comes from case studies, testimonials, and independent review platforms such as ITQlick. Overall, user sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Ease of use and adoption
Care Vision is frequently praised for its intuitive interface. Staff with limited technical experience report adapting quickly, with many describing the system as “user-friendly” and “easy to navigate.”
Comprehensive functionality
Users value the breadth of modules, which cover everything from care planning and medication management to HR, billing, and housekeeping. Providers highlight the convenience of having all services integrated into one platform.
Family engagement
The Family App is widely appreciated, allowing relatives to view daily notes, health statistics, and even photos of loved ones participating in activities. This transparency is seen as a major improvement in communication.
Compliance and auditing
Managers highlight the platform’s real-time audits, NICE guideline compliance, and CQC readiness. The ability to generate inspection-ready reports is a key strength.
Integration with NHS systems
Care Vision’s integration with GP Connect and pharmacy systems is valued for improving continuity of care and reducing duplication.
Support and training
Testimonials frequently mention responsive support and effective onboarding. Providers note that Care Vision’s team incorporates customer feedback into product development.
Negative Feedback
Learning curve for advanced features
While the system is intuitive, some users report that advanced modules (e.g., billing, HR, or rota management) require additional training to use effectively.
Pricing transparency
Care Vision does not publish standard pricing, instead offering tailored quotes. Some buyers note that this makes cost comparisons more difficult.
Integration details
Although Care Vision integrates with NHS systems and pharmacies, prospective buyers are advised to confirm the full scope of third-party integrations during procurement.
Device requirements
Care Vision supplies its own handheld devices for carers, which are optimised for the platform. While this ensures security and usability, some providers prefer to use their own devices and must ensure compatibility.
In summary, user sentiment is strongly positive around usability, comprehensiveness, and compliance. The main caveats lie in pricing transparency, training for advanced modules, and confirming integration scope.
Products and Capabilities
Care Vision (Cloud SaaS Platform)
Care Vision’s modular platform supports a wide range of care operations. Key features include:
Care planning and risk assessments: Customisable care plans and risk assessments aligned with CQC and NICE standards.
Medication management (eMAR): Digital medication records, real-time audits, and pharmacy integrations to improve safety and reduce errors.
Rota and HR management: Staff scheduling, attendance tracking, payroll, recruitment, and training compliance.
Billing and finance: Automated billing processes, invoicing, and resident fund management.
Housekeeping and maintenance: Tools for tracking cleaning, laundry, and maintenance tasks.
Nutrition management: Meal planning, dietary tracking, and nutrition monitoring.
Visitor management: GDPR-compliant digital visitor logs with surveys and security features.
Family App: Real-time updates, daily notes, health statistics, and photos for families.
Analytics and reporting: Real-time dashboards, compliance audits, and inspection-ready reports.
AI and predictive analytics: Emerging tools designed to harness data for proactive insights and personalised care.
Interoperability and Standards
Care Vision has been assured by NHSX as a supplier of Digital Social Care Records and complies with all 14 DSCR standards. It integrates with NHS GP Connect, enabling access to full medical histories, and has established pharmacy integrations for medication management.
The platform also supports API integrations, allowing connections with other systems. Its compliance with GDPR, Cyber Essentials, and NHS standards provides assurance of data security and interoperability.
Market Position
Care Vision operates primarily in the UK, serving residential care homes, nursing homes, supported living facilities, domiciliary care providers, and live-in care services. It differentiates itself through:
Comprehensive coverage: A full spectrum of clinical and non-clinical modules under one roof.
Regulatory assurance: NHSX DSCR assurance and compliance with NICE and CQC standards.
Family engagement: A strong focus on transparency and communication with relatives.
Innovation: Adoption of AI and predictive analytics to anticipate future care needs.
Competitors include Nourish, Person Centred Software, and Care Control. Care Vision positions itself as the all-in-one, compliance-focused alternative with strong family engagement features.
Implementation and Support
Care Vision emphasises a consultative onboarding process, with training tailored to staff needs. Testimonials highlight smooth rollouts and responsive support.
The company also supplies handheld devices optimised for care environments, though providers can use their own devices if compatible. Ongoing support is described as proactive, with customer feedback shaping product development.
Security and Data Protection
Care Vision prioritises data security by employing encryption, access controls, regular backups, and disaster recovery protocols to safeguard sensitive information and ensure service continuity. The platform holds Cyber Essentials accreditation and complies with GDPR and NHS data standards, demonstrating its commitment to meeting recognised regulatory and sector requirements.
During procurement, Care Vision encourages buyers to request detailed information on its encryption practices, penetration testing, and hosting arrangements. This transparency supports due diligence, enabling organisations to fully assess the platform’s security posture and make informed decisions about its suitability for their care management needs.
Conclusion
Care Vision is a leading UK provider of cloud-based care management software, offering a comprehensive, integrated platform that simplifies both clinical and non-clinical operations. Its strength lies in unifying care planning, medication management, HR, billing, housekeeping, and family communication into one system.
User feedback consistently highlights ease of use, comprehensiveness, and compliance, while challenges include pricing transparency, training for advanced modules, and confirming integration scope.
For care providers seeking an all-in-one, compliance-focused platform with strong family engagement features, Care Vision represents a credible and innovative option. Its NHSX assurance, regulatory compliance, and adoption of AI position it as a forward-looking solution for the future of care.
References
Care Vision Official Website – Care Vision AI: The Future of Care Management Software https://www.carevisioncms.co.uk/
Care Vision FAQs – Modules, Compliance, and Integrations https://www.carevisioncms.co.uk/faqs/
ITQlick – Care Vision Review, Pros and Cons (2025) https://www.itqlick.com/carevision
