Overview
Headquarters: Tavistock, United Kingdom
Categories: Supported Living and Home Care Management (Clinical and Non-Clinical Operations); Care and Nursing Home Management (Clinical and Non-Clinical Operations)
Core Product: Care Control (cloud-based digital care management platform)
Introduction
Care Control is a comprehensive digital care management platform designed to streamline and enhance the efficiency of care delivery across residential care homes, supported living services, and domiciliary care providers. Developed in the UK and now widely adopted across the sector, Care Control offers a unified suite of tools that cover care planning, medication management, rostering, payroll, HR, compliance, and reporting.
The platform was created by care professionals for care professionals, with the goal of replacing fragmented paper-based systems and disconnected software tools with a single, integrated solution. Its emphasis on usability, regulatory compliance, and operational oversight has made it a popular choice for providers seeking to modernise their workflows and improve care outcomes.
Care Control is also an NHS Assured Supplier of Digital Social Care Records (DSCR), meaning it meets the 14 standards set by NHS England for interoperability, data protection, and user-centred design. This assurance gives providers confidence that the system is not only practical but also future-proofed against evolving regulatory and technological requirements.
User Feedback: Strengths and Weaknesses
Publicly available feedback for Care Control comes from Trustpilot, customer testimonials, and independent review platforms. Overall, user sentiment is positive, with many praising its comprehensiveness and support, while some note areas for improvement in integration and interface design.
Positive Feedback
Comprehensive functionality
Providers consistently highlight the breadth of features offered by Care Control. From care planning and medication management to HR and finance, the platform covers nearly every aspect of care operations. Users appreciate having everything in one place, reducing duplication and improving oversight.
Medication safety
The eMAR module is frequently cited as a key strength. Carers can record medication administration in real time, with alerts for missed doses, stock control, and audit trails. Managers report fewer medication errors and improved compliance with NICE guidelines.
Rostering and payroll efficiency
Care Control’s rostering tools allow managers to build rotas based on staff availability, skills, and continuity of care. Integrated payroll features automatically generate timesheets and calculate pay, saving hours of manual work each week.
Support and responsiveness
Testimonials often mention the quality of Care Control’s support team. Providers describe the onboarding process as smooth and the support staff as knowledgeable and responsive. The company also offers regular webinars, training resources, and a dedicated learning hub.
Compliance and auditing
Managers value the platform’s built-in compliance tools, including safeguarding protocols, incident reporting, and inspection-ready reports. The system is aligned with CQC standards and helps providers prepare for audits with confidence.
Scalability
Care Control is used by providers of all sizes, from single-site homes to large care groups. Its ability to scale across multiple locations with centralised oversight is seen as a major advantage.
Negative Feedback and Caveats
Interface design
Some users describe the interface as dated compared to newer platforms. While functional, the design may not match the expectations of providers used to modern consumer-grade software.
Integration scope
Although Care Control offers a wide range of features, integration with third-party systems (e.g., GP Connect, pharmacy platforms, finance software) is less extensive than some competitors. Providers are advised to confirm integration capabilities during procurement.
Contract terms
A few users report frustration with Care Control’s renewal policy, which requires 60 days’ notice prior to automatic renewal. Lack of reminders has led to providers being tied into contracts unexpectedly.
Learning curve for advanced features
While the system is intuitive for basic tasks, some users note that advanced modules (e.g., analytics, finance, or custom assessments) require additional training and support.
Mixed independent reviews
Care Control’s Trustpilot rating is currently moderate, with a mix of positive and critical reviews. While many praise the platform’s functionality and support, others cite issues with responsiveness or system limitations.
In summary, user sentiment is strongly positive around comprehensiveness, medication safety, and support, while challenges include interface design, integration breadth, and contract clarity.
Products and Capabilities
Care Control Platform (Cloud SaaS)
Care Control’s modular platform supports a wide range of clinical and non-clinical operations. Key features include:
Care Planning and Daily Notes
Customisable care plans aligned with CQC and NICE standards
Real-time updates accessible via mobile devices
Daily notes, observations, and incident reporting
Risk assessments and outcome tracking
Medication Management (eMAR)
Digital MAR charts with e-signatures and audit trails
Alerts for missed or incorrect doses
Stock control and medication reconciliation
Integration with care plans and observations
Rostering and Workforce Management
Smart rostering with drag-and-drop functionality
Mobile check-in/out with GPS or NFC
Automatic timesheet preparation and payroll integration
Absence tracking and shift swaps
Payroll and HR
Staff records, contracts, and compliance tracking
Absence management and performance reviews
Automated payroll with export to finance systems
Training compliance and renewal alerts
Finance and Invoicing
Automated billing and invoicing
Resident fund management
Expense tracking and reporting
Budget monitoring and forecasting
Compliance and Auditing
Safeguarding protocols and incident reporting
Audit trails and inspection-ready reports
Internal audit tools and policy management
CQC dashboard and governance module
Analytics and Reporting
Real-time dashboards across care, HR, and finance
Customisable reports for managers and regulators
Predictive analytics via MargoAI (Care Control’s AI assistant)
KPI tracking and benchmarking
Family and Stakeholder Access
Secure portals for families to view updates
Communication tools for professionals and emergency services
Consent management and role-based access
Specialist Modules
SEND (Special Educational Needs and Disabilities) support
Adult day care management
Multi-site management for care groups
Interoperability and Standards
Care Control is an NHS Assured Supplier of Digital Social Care Records (DSCR), meaning it meets all 14 NHS standards for interoperability, data protection, and user-centred design.
The platform supports:
Mobile access: Compatible with smartphones, tablets, laptops, and desktops
APIs: For integration with third-party systems (scope varies by module)
GDPR compliance: With encryption, audit trails, and secure hosting
AI integration: MargoAI provides predictive insights and automation
While interoperability with internal modules is strong, providers should confirm external integration capabilities during procurement.
Market Position
Care Control operates primarily in the UK, serving:
Residential care homes
Nursing homes
Supported living services
Domiciliary care providers
Adult day care centres
SEND facilities
It differentiates itself through:
Comprehensive coverage: A true all-in-one platform with no hidden fees
NHS assurance: Compliance with DSCR standards
Scalability: Suitable for providers of all sizes
AI innovation: MargoAI for predictive insights and automation
Transparent pricing: All features included as standard
Competitors include Nourish, Person Centred Software, Birdie, and Care Vision. Care Control positions itself as the feature-complete, transparent alternative, particularly attractive to providers seeking a single system without costly add-ons.
Implementation and Support
Care Control emphasises a consultative onboarding process, with:
Free trials and demos
On-site and online training
Dedicated account managers
Access to the Care Control Learning Hub
Regular webinars and release notes
Testimonials highlight smooth rollouts and responsive support. Providers note that Care Control actively incorporates customer feedback into product development.
Security and Data Protection
Care Control prioritises data security with NHS DSCR assurance and full GDPR compliance, ensuring sensitive health and personal data is managed responsibly and in line with sector standards. The platform employs encryption and secure hosting to protect information in transit and at rest, while audit trails and access controls provide accountability and restrict data access to authorised users. In addition, regular backups and disaster recovery protocols strengthen resilience and support service continuity.
During procurement, Care Control encourages providers to request detailed information on its certifications, encryption standards, and hosting arrangements. This transparency enables organisations to fully evaluate the platform’s security posture and make informed decisions about its suitability for their care management requirements.
Conclusion
Care Control is a leading UK provider of digital care management software, offering a comprehensive, cloud-based platform that simplifies both clinical and non-clinical operations. Its strength lies in unifying care planning, medication management, rostering, payroll, HR, finance, and compliance into one system.
User feedback consistently highlights comprehensiveness, medication safety, and responsive support, while challenges include interface design, integration scope, and contract terms.
For care providers seeking a feature-rich, NHS-assured platform with transparent pricing and strong support, Care Control represents a credible and established option. Its emphasis on comprehensiveness, scalability, and AI innovation positions it as a key player in the UK care management software market.
References
Care Control Official Website – Digital Care Management Software https://www.carecontrolsystems.co.uk/
