Overview
Headquarters: Sheffield, England, United Kingdom
Category: Care Technology & Digital Care Operations
Core Products: Arquella Call (digital nurse‑call and alert system), Arquella Sense (fall detection and prevention), Arquella Move (real‑time location and asset tracking), and Arquella Connect (integrated care data platform).
Introduction
Arquella is a UK‑based healthcare technology company specialising in digital care solutions that improve operational efficiency, resident safety, and regulatory compliance for care homes and adult social care providers. Founded in 2017, the company has evolved from a next‑generation nurse call innovator into a comprehensive digital ecosystem that connects alerts, data, location services, and analytics to the daily care experience.
The Arquella platform replaces outdated hardware and fragmented processes with one connected, cloud‑ready suite designed to reduce response times, prevent falls, and provide care teams with real‑time logs and reports that support quality improvement and inspection readiness.
User Feedback: Strengths and Weaknesses
Publicly available user feedback for Arquella primarily comes from case studies, care home testimonials and independent business reviews. Detailed third‑party review data is limited, however certain themes emerge from customers and industry commentary.
Positive Feedback
Improved Response Times and Resident Safety
Care teams report that mobile alerts and wireless nurse‑call features reduce response times significantly, helping carers address resident needs faster and more reliably than legacy panel‑based systems.
Data‑Driven Compliance and Reporting
Care providers value the ability to automatically log care interactions, response times, and alerts in real time, creating audit‑ready evidence for inspections and internal quality assurance.
Operational Visibility and Efficiency
Features such as real‑time staff and asset tracking enable managers to understand workflows, locate critical equipment instantly, and make more informed staffing and care decisions.
Ease of Integration
Arquella’s platform is designed to work alongside existing digital care record systems and integrates with leading providers such as PCS and Nourish, helping care homes preserve workflow continuity while upgrading technology.
Negative Feedback & Considerations
Limited Independent Review Volume
Compared with some larger healthcare technology vendors, independently aggregated user rating data for Arquella is more limited, so purchasers are encouraged to seek direct references and demos during the procurement process.
Hardware and Connectivity Dependence
Some elements of the platform, such as fall detection and real‑time location services, rely on hardware deployment and wireless infrastructure. Prospective buyers should assess site connectivity and installation needs to ensure smooth performance.
In summary, sentiment around Arquella is positive regarding responsiveness, resident safety impact, and data capture for compliance, while considerations include the need for careful integration planning and validation in specific care environments.
Products and Capabilities
Arquella Call (Digital Nurse Call)
Arquella Call replaces traditional wired nurse‑call panels with a wireless, mobile‑alert‑driven system that sends real‑time alerts directly to carers’ devices, helping teams respond faster without missing calls. Time‑stamped logging supports CQC evidence and reduces alarm noise and maintenance complexity.
Arquella Sense (Fall Detection & Prevention)
Built‑in fall detection technologies aim to alert carers before incidents occur, helping to prevent injury and reduce emergency transfers by using touchless sensors and predictive analytics within residents’ living spaces.
Arquella Move (Real‑Time Location & Asset Tracking)
Arquella Move provides care homes with visibility of staff activity and critical equipment location in real time, supporting operational decision‑making, reducing delays, and strengthening accountability through automatic logs of movements and responses.
Arquella Connect (Integrated Data Platform)
Arquella Connect centralises workflows and integrates with care record systems like PCS, Nourish, and Care Vision, allowing organisations to break down data silos and gain insights across alerts, outcomes, and performance metrics. The platform also supports an open API library for further integrations and secure user management controls.
Interoperability and Standards
Arquella Connect is designed to bridge legacy systems and modern workflows by integrating with existing digital care records and third‑party technologies, ensuring critical alert and care data is not lost across systems. Integration with providers such as PCS, Nourish, and Care Vision allows care homes to retain familiar tools while augmenting them with real‑time alerting, analytics, and reporting capabilities. The platform’s open API library and secure user authentication support flexible connectivity and help facilities adapt to evolving technology ecosystems.
Market Position
Arquella operates primarily within the UK adult social care and care home technology market. It differentiates itself through:
Integrated platform: Combining nurse‑call communications, fall prevention, real‑time location, and analytics into a single connected system.
Operational focus: Designed to improve efficiency and resident safety in busy care environments.
Innovation and data‑first approach: Leveraging real‑time reporting and analytics to support compliance, audits, and quality improvement.
Competitors in the care‑technology space include GenieConnect, Haill.ai, and Nobi, all of which emphasise safety, monitoring, and interoperability in slightly different ways. Arquella positions itself as a connected, data‑first alternative, particularly attractive to providers seeking to modernise alerting, improve operational insights, and demonstrate compliance with regulators.
Implementation and Support
Arquella emphasises professional installation, consultative onboarding, and responsive customer support to ensure care homes can adopt its technologies with minimal disruption. Wireless nurse call and tracking systems are designed for quick deployment, and the company supports integration with existing digital care platforms to preserve workflow continuity. Detailed support arrangements and service‑level commitments are best reviewed with Arquella during the procurement process.
Security and Data Protection
Arquella’s cloud‑connected solutions provide time‑stamped logging, secure data storage, and audit trails for care activities and alerts. While specific public documentation on security certifications is limited, the platform’s integrated user management and secure access controls help safeguard sensitive resident and operational data. Prospective buyers should request detailed information on encryption, backup protocols, and data residency as part of their evaluation.
Conclusion
Arquella is a UK care‑technology provider delivering a connected platform that combines wireless nurse call, real‑time location and asset tracking, fall prevention, and integrated data insights. Its solutions aim to reduce response times, enhance operational visibility, and provide CQC‑ready reporting, helping care teams spend more time on resident care and less on administrative burden. While independent review volume is limited, case studies and testimonials suggest strong positive impact on care delivery and compliance evidence.
For care homes seeking to modernise communication systems and leverage real‑time operations data, Arquella offers a compelling option backed by ongoing innovation and integration capability.
