Overview
Headquarters: Elektroniikkatie, Finland
Category: Screening, Monitoring & Telecare
Core Products: 9Care (cloud SaaS) and 9Track (on-premises system with mobile integration)
Introduction
9Solutions is a specialist Finnish technology provider focused exclusively on digital safety, communication, and real-time locating solutions for hospitals, care homes, home care services, and other healthcare environments. With over two decades of experience, the company is known for helping healthcare providers improve operational efficiency, enhance staff and patient safety, and gain visibility into care processes.
Its two flagship products, 9Care, a modern cloud platform, and 9Track, a mature on-premises system, are designed to monitor safety, manage communication, and provide real-time location data for staff, patients, and assets. This dual offering allows 9Solutions to serve both forward-looking healthcare providers seeking cloud flexibility and those preferring local deployment for compliance or infrastructure reasons.
User Feedback: Strengths and Weaknesses
Publicly available user feedback for 9Solutions is mainly drawn from case studies, customer testimonials, and healthcare publications. Large-scale independent review data is limited, but consistent themes appear.
Positive Feedback
Ease of use and adoption
Healthcare staff quickly adapt to 9Solutions systems. Users report intuitive interfaces that simplify alarm handling, staff communication, and safety monitoring.
Responsiveness of support
9Solutions’ support team is frequently praised for fast response times, clear guidance, and effective issue resolution.
Customisability
Both 9Care and 9Track offer configurable workflows, alert routing, and dashboards tailored to specific organisational needs.
Operational oversight
Managers value real-time monitoring of staff, residents, and assets. Detailed reporting helps track trends, improve efficiency, and enhance regulatory readiness.
Negative Feedback
Limited independent review volume
Fewer publicly available reviews exist compared to competitors, so independent validation is advised.
Migration challenges
Switching from 9Track to 9Care requires planning for data migration, staff training, and workflow adaptation.
Mobile app variation
The 9Care mobile app supports real-time monitoring and communication, but not all features match the full desktop or cloud platform.
In summary, user sentiment emphasises usability, responsive support, and adaptability, while challenges lie in integration depth and careful planning during migration.
Products and Capabilities
9Care (Cloud SaaS)
9Care is a modern, cloud-hosted platform designed for hospitals, care homes, home care, and other healthcare environments.
Key features include:
Real-time staff, patient, and asset tracking with configurable alerts
Customisable dashboards and reporting for operational insight
Compliance monitoring and audit trails
Mobile access via Android and iOS apps for point-of-care or on-the-go monitoring
9Track (On-Premises)
9Track is the company’s long-standing on-premises system, ideal for organisations preferring local deployment.
Features include:
Local hosting with optional mobile integration
Configurable alerts, dashboards, and safety workflows
Audit trails for compliance and reporting
Asset and personnel location tracking
Interoperability and Standards
9Solutions aligns with national and international healthcare safety standards. Integration capabilities include connectivity with nurse call systems, alarm monitoring, and select clinical workflow software. While the full integration roadmap is not fully public, the company emphasizes modular, standards-based design for scalability and future-proofing.
Market Position
9Solutions operates primarily in Finland and other European healthcare markets, serving hospitals, residential care, home care, and specialist providers. The company differentiates itself through:
Dual deployment options (cloud SaaS and on-premises systems)
Strong customisability and flexible configuration
Longstanding experience in healthcare safety and communication
Competitors include Ascom, Rauland-Borg, and Stanley Healthcare, which also focus on nurse call, communication, and tracking solutions. 9Solutions positions itself as an adaptable and responsive alternative for organisations that prioritise workflow optimisation and real-time monitoring.
Implementation and Support
9Solutions offers consultative onboarding and dedicated support services. Case studies indicate smooth implementation, rapid staff adoption, and intuitive system operation. Staff training and ongoing assistance are available, though detailed SLAs and pricing models are typically shared directly with prospective clients.
Security and Data Protection
9Care, as a cloud platform, is hosted with encryption and backup processes, while 9Track remains a locally deployed solution. Both provide audit trails, time-stamped logs, and accountability for system changes. Prospective buyers should verify hosting certifications, penetration testing, and compliance measures during procurement.
Conclusion
9Solutions is a trusted provider of healthcare safety, communication, and real-time locating systems. Its combination of modern cloud and stable on-premises platforms gives organisations the flexibility to choose deployment based on infrastructure and regulatory needs. User feedback consistently highlights ease of use, responsive support, and customisability. Challenges are primarily integration depth and careful planning during migration.
For healthcare providers seeking technology that enhances safety, workflow efficiency, and operational oversight, 9Solutions is a credible and reliable option. Its long track record, sector-specific focus, and adaptability offer assurance to both frontline staff and organisational managers.
References
9Solutions Official Website – Safety, Communications and Care Solutions https://9solutions.com/en/
