Overview
Headquarters: Cowes, United Kingdom
Categories: Supported Living and Home Care Management (Clinical Operations)
Core Product: MyLiferaft (digital care coordination and health management platform)
Introduction
MyLiferaft is a UK‑based digital health and care coordination platform designed to simplify communication between individuals, their care teams, and their families. Founded by Nicola Murgatroyd, whose personal experience caring for a child with complex needs inspired the platform, MyLiferaft was created to address the fragmentation and duplication that often characterises health and social care.
The platform empowers individuals to take control of their health and wellbeing by centralising medical, care, and personal information in one secure, accessible hub. By enabling users to share information selectively with family, carers, and professionals, MyLiferaft promotes independence, transparency, and collaboration.
MyLiferaft is particularly valuable for people with long‑term conditions, disabilities, or complex care needs, as well as their families and carers. It also supports professionals by reducing duplication, improving communication, and ensuring that everyone involved in a person’s care has access to the same up‑to‑date information.
User Feedback: Strengths and Weaknesses
Feedback for MyLiferaft comes from user testimonials, Trustburn reviews, and sector directories. Overall, sentiment is strongly positive, though some caveats are noted.
Positive Feedback
Centralised information
Users consistently praise MyLiferaft for bringing all health and care information into one place. Families report reduced stress from not having to repeat medical histories at every appointment.
Ease of use
Reviews describe the platform as intuitive and user‑friendly. Carers and individuals with limited digital skills report being able to navigate the system with minimal training.
Improved communication
Families highlight the ability to share information selectively with professionals and relatives. This reduces miscommunication and ensures everyone is “on the same page.”
Emergency card
The MyLiferaft Emergency Card is frequently cited as a lifesaver. It provides first responders with instant access to critical information such as medical conditions, medications, and emergency contacts.
Personal empowerment
Testimonials describe MyLiferaft as empowering. Users feel more in control of their health, with one review noting: “It has made managing my healthcare needs so much easier. I feel confident and organised.”
Support for carers
Carers appreciate the ability to manage multiple accounts, track appointments, and coordinate care. This reduces duplication and improves efficiency.
Customer support
Reviews highlight responsive and empathetic customer support, with users describing the team as “always ready to help.”
Negative Feedback and Caveats
Integration with external systems
While MyLiferaft centralises information, integration with NHS systems and GP records is limited. Users may still need to manually update information.
Learning curve for advanced features
While the basics are intuitive, some users report that advanced features (e.g., goal setting, analytics) require additional time to master.
Dependence on digital access
As a web‑based platform, MyLiferaft requires internet access. Users without reliable connectivity may face barriers.
Scope of professional adoption
Some families note that not all professionals are familiar with MyLiferaft, meaning they must encourage adoption among care teams.
Pricing transparency
MyLiferaft offers both free and paid subscriptions, but some users note that pricing information could be clearer.
In summary, user sentiment is strongly positive around centralisation, empowerment, and communication, while challenges include integration scope, digital access, and professional adoption.
Products and Capabilities
MyLiferaft App
The core platform, available via web and mobile, offers:
Centralised storage of health, care, and wellbeing information
Appointment reminders and medication tracking
Goal setting and progress tracking
Journals and notes for daily wellbeing
Selective sharing with family, carers, and professionals
Emergency Card
A physical card linked to the user’s digital profile
Provides instant access to critical information in emergencies
Includes medical conditions, medications, allergies, and emergency contacts
Identifies carers and dependents
Myra App (Hospital Discharge Support)
Supports individuals during hospital discharge and recovery
Provides resources and guidance for returning home safely
Connects users with local and national care resources
Reduces risk of delayed discharge and readmission
Managed Accounts
Allows carers to manage multiple accounts from one login
Supports parents, guardians, and professional carers
Enables selective sharing and permissions management
Resources and Partnerships
Access to local and national care resources
Partnerships with organisations such as CIC Care Radio
Educational content to support self‑care and wellbeing
Interoperability and Standards
MyLiferaft is designed as a secure, user‑controlled platform. It complies with:
GDPR: With encryption, secure hosting, and audit trails
ISO standards: For quality and security
Accessibility standards (WCAG 2.1): Ensuring usability for people with disabilities
While interoperability with NHS systems is limited, MyLiferaft provides export and sharing options to ensure professionals can access relevant information.
Market Position
MyLiferaft operates primarily in the UK, serving:
Individuals with long‑term conditions or disabilities
Family carers and guardians
Professional carers and care teams
Older adults seeking to maintain independence
It differentiates itself through:
User empowerment: Designed to put individuals in control of their care
Emergency readiness: Unique Emergency Card feature
Hospital discharge support: Myra app for recovery and transition
Carer support: Managed accounts and coordination tools
Holistic approach: Covers health, wellbeing, and daily life
Competitors include Patients Know Best, Birdie, and CarePlanner. MyLiferaft positions itself as the individual‑centred, empowerment‑driven alternative, particularly attractive to families and carers seeking to simplify communication and coordination.
Implementation and Support
MyLiferaft emphasises a supportive onboarding process, with:
Free trials and demos
Online guides and FAQs
Responsive customer support via email and phone
Regular updates and new features
Providers and families report smooth adoption, with the platform evolving in response to user feedback.
Security and Data Protection
MyLiferaft prioritises data security through GDPR compliance, ensuring personal and health information is managed lawfully and responsibly. The platform employs encryption and secure hosting to protect data in transit and at rest, while role‑based access controls restrict visibility to authorised users only. In addition, audit trails and accountability logs provide transparency over system activity, supporting governance and accountability.
To further strengthen resilience, MyLiferaft incorporates emergency safeguards for critical information, ensuring that essential data remains accessible and protected even in the event of disruption. Together, these measures create a secure framework that balances compliance, operational reliability, and confidence in the protection of sensitive care data.
Conclusion
MyLiferaft is a leading UK platform for care coordination and health management, offering a secure, user‑friendly system that simplifies communication between individuals, families, and care teams. Its strength lies in centralising information, promoting independence, and empowering users to take control of their health.
User feedback consistently highlights ease of use, empowerment, and improved communication, while challenges include integration scope, digital access, and professional adoption.
For individuals with complex needs, families seeking reassurance, and carers managing multiple responsibilities, MyLiferaft represents a credible and innovative option. Its emphasis on independence, emergency readiness, and holistic wellbeing positions it as a key player in the future of digital care coordination.
References
MyLiferaft Official Website – Empowering Health & Wellbeing https://www.myliferaft.com/
Hampshire Directory – MyLiferaft: Supporting Your Care & Wellbeing Online https://fish.hants.gov.uk/kb5/hampshire/directory/service.page?id=v5z_iBLudrk
Trustburn – MyLiferaft Reviews https://trustburn.com/reviews/myliferaft
