Overview:
Headquarters: Hasselt, Belgium
Categories: Supported Living and Home Care Management (Non-Clinical Operations); Care and Nursing Home Management (Non-Clinical Operations); Patient Communication Platform
Core Products:
Introduction:
Cubigo is a cloud-based, enterprise SaaS platform designed to centralise and simplify non-clinical operations for senior living communities, supported-living and home-care providers, and family/caregiver communications. It brings dining, activities, maintenance, housekeeping, transportation, resident/family communication and back-office interactions into a single configurable interface that’s intended to be accessible for residents, families and staff alike. The company is headquartered in Hasselt, Belgium and operates internationally with offices in North America. cubigo.com+1
Founded and headquartered in Hasselt (Corda Campus), Belgium, Cubigo positions itself as “the first integrated platform for senior living” with an enterprise focus: a modular, configurable solution that can be deployed community-by-community or across multi-site portfolios. The vendor emphasises scalability, security and integrations as differentiators versus point-solutions. Cubigo has been actively rolling out partnerships and integrations (for example with TV and in-room services providers) and reports deployment across hundreds of communities and hundreds of thousands of monthly users in North America and Europe. cubigo.com+1
Core Products:
Cubigo is built as a suite of interconnected modules — each module addresses a different operational domain in senior living. Modules are available through web and native apps for residents, families and staff. The typical module set includes (but is not limited to):
Activities & Events / Resident Calendar — scheduling, sign-ups, capacity management. cubigo.com
Dining & Point of Sale (POS) — meal reservations, menu publishing, in-room dining, POS integration for billing. cubigo.com
Maintenance / Work Orders & Housekeeping — resident/staff requests, status tracking and reporting. cubigo.com
Transportation & Mobility Bookings — scheduling rides (historically including Lyft integration) and transport coordination. cubigo.com
Family & Loved-one Portal — family access to schedules, notifications and feeds to increase engagement and peace of mind. cubigo.com
Digital Signage & In-room TV integration — surface content and enable requests from TV screens (partner integrations such as Enseo). cubigo.com
Visitor & Building Access / Check-in — simplify guest management and communication. cubigo.com
Reporting & Dashboards — operational metrics, usage and adoption reporting for corporate teams. cubigo.com
The product is marketed as resident-centric: interfaces are designed for senior usability (large fonts, simple navigation) and available across multiple platforms (web, iOS, Android, Windows) so staff and family members can interact from different devices. cubigo.com
Integration & Technology Approach:
A core selling point is Cubigo’s integration framework. Cubigo promotes an API-first architecture and states it connects with dozens of EMR/EHR, financial systems and third-party apps to automate workflows and avoid duplicate data entry (for example billing connections between dining/POS and finance systems, or resident demographic syncs with clinical systems). In press and partner announcements the company highlights more than 30 API integrations and named partnerships (e.g., TV/room providers and content partners). That integration breadth is meant to make Cubigo viable as the “single pane” on top of existing clinical and operational stacks. cubigo.com+1
Cubigo also emphasises enterprise features such as user management, configurable workflows, role/rights handling, and data dashboards to support corporate standardisation across multiple communities. The company has published articles announcing information-security milestones (including ISO certification activity) and integration work with voice assistants (Amazon Alexa), signalling investment in both data protection and accessibility. cubigo.com+1
Typical Use Cases & Target Market:
Cubigo is targeted at:
Assisted living / care homes / residential senior communities that want to digitalise and consolidate non-clinical services (dining, activities, maintenance) into a single resident experience. cubigo.com
Supported living & home care organisations that need centralised scheduling, family engagement and service coordination across dispersed locations. saascounter.com
Corporate operators who want brand consistency, central reporting and the ability to scale deployments across portfolios while integrating to existing clinical and finance systems. cubigo.com
Practical scenarios include: residents booking meals or activities; families checking schedules and receiving notifications; staff managing work orders and service requests; and corporate teams tracking adoption and ROI metrics across communities. cubigo.com+1
Deployment, Security & Support:
Deployment options are SaaS (cloud) delivered with web and native apps. Cubigo advertises enterprise administration, multi-site configuration and single sign-on/user rights features for centralized management. The company has communicated progress on information security certifications and on increasing accessibility via voice assistants (indicating attention to compliance and accessibility). Support and onboarding are part of their commercial engagement model, and several customer stories highlight hands-on implementation work with customers. cubigo.com+1
Pricing & Licensing:
Cubigo does not publish standardised, public per-seat or per-community pricing on its website — pricing is typically bespoke, based on community size, module selection and integration complexity. That is standard for enterprise senior-living platforms, where integration to EMR/finance and the number of modules materially changes cost and implementation effort. Prospective buyers should request a demo and a site-specific proposal. cubigo.com+1
Partnerships:
Cubigo reports deployments in North America and Europe, with offices in Hasselt (Belgium) and presence in San Francisco and Toronto. The company has announced partnerships (for example with Enseo and content providers) to deepen in-room and media integrations, and historical integrations have included ride services like Lyft for transport booking. These partnerships aim to reduce friction for residents (e.g., TV-based interactions, content and entertainment) and to provide richer operational automation for communities. cubigo.com+2cubigo.com+2
User Feedback:
Below is a balanced synthesis of publicly available user reviews (G2, Capterra, independent review sites) and customer testimonials.
Positive Feedback
Consolidation & scope — Many reviewers praise the value of combining multiple non-clinical workflows (dining, activities, maintenance, family communications) into one platform, which reduces paper, duplicate systems and fragmentation. G2+1
Resident & family engagement — Families report peace of mind from access to scheduling and notifications; communities say residents enjoy learning and using the platform for activities and communication. cubigo.com
Operational efficiency — Several testimonials and case studies highlight time savings for staff (less manual booking, fewer phone calls, fewer paper forms) and clearer traceability of service requests. cubigo.com+1
Customer support & partnership approach — Multiple positive reviews call out Cubigo’s onboarding and responsive customer support teams when implementations go well. Capterra
Negative Feedback
Usability & navigation issues — Some users note the UI can be non-intuitive in places (calendar functions and finding detailed items), especially for staff who need deep features quickly. A few reviewers rated the product as less than ideal for complex operational navigation. Accurate Reviews+1
Missing functionality & feature gaps — Examples in user reviews include inability to attach photos to maintenance requests, lack of a community chat option and some calendar limitations. These tend to appear in longer-term users who push the system in unexpected ways. Accurate Reviews
Learning curve & training needs — As with many enterprise platforms, adoption requires training and change management; some smaller communities have reported rollout friction without sustained support. G2
Customization vs complexity trade-offs — Organisations that heavily customise Cubigo to match bespoke workflows sometimes report that integrations and customisations increase implementation time and complexity (and therefore cost). Independent reviews and competitive comparisons surface this as a commercial reality rather than a fatal flaw. G2+1
Net assessment from reviews: reviewers consistently appreciate the platform’s scope and the business case for consolidation (the “single pane” benefit). However, buyers should plan for a realistic implementation timeline, allocate training resources, and confirm specific feature behaviors (e.g., attachments, calendar UX) in pre-sales demos and pilots. G2+1
Market Position:
Cubigo operates in a competitive landscape that includes point solutions and other all-in-one senior living platforms (e.g., Therap Services, Netsmart myUnity for more clinical-integrated offerings, and various activity/dining POS vendors). Buyers typically compare on breadth of modules, integration capability, security posture, accessibility for residents and total cost of ownership including implementation and ongoing support. Market comparison resources list the most common alternatives that organisations consider when evaluating Cubigo. G2+1
Strengths and Weaknesses:
Strengths
Breadth of modules covering core non-clinical operations; supports resident, family and staff workflows. cubigo.com
Integration orientation — API-first approach and partnerships reduce duplication with EMR/finance systems. cubigo.com
Enterprise features for multi-site management and corporate reporting. cubigo.com
Weaknesses
Usability nuances — some users report UI/UX rough edges in calendar and request workflows; confirm the current product UX during evaluation. Accurate Reviews
Implementation effort — custom integrations and heavy configuration require time and committed resources. saascounter.com
Feature gaps for specialized needs — facilities with unusual workflows should validate support for attachments, multimedia, or synchronous communication features before signing. Accurate Reviews
Recommendations:
Request a live demo covering your exact workflows (activities scheduling, dining & POS, maintenance requests). cubigo.com
Ask for references at similar-sized communities. cubigo.com
Verify integration partners and data flows (EHR/EMR, finance/POS). cubigo.com
Clarify SLAs and support levels for go-live and 12-month post-launch. Capterra
Pilot critical resident-facing flows (e.g., family portal, calendar booking) with real users to validate accessibility. cubigo.com
11. Example customer stories & proof points
Cubigo publishes case studies and press posts describing multi-community rollouts (for example with Balfour Senior Living), and press releases highlight partnerships to increase in-room interactivity (Enseo) and integrations for expanded functionality. These real-world deployments are typical proof points for buyers evaluating operational ROI and adoption. cubigo.com+1
Conclusion:
Cubigo is a strong candidate for organisations seeking an integrated, resident-centric platform to consolidate non-clinical services across multiple communities. Its strengths are breadth, integration capability and an enterprise mindset toward security and scale. It’s best suited to operators willing to invest in a proper implementation and change management process — where the cost and effort of consolidating multiple point solutions will be offset by efficiency gains, improved resident experience and better corporate oversight.
If your organisation prefers a plug-and-play, single-feature tool (for example only activities or only POS), or if you have zero appetite for integration work, a narrower specialist solution may be less risky in the short term. For operators who want fewer vendors, standardised reporting and the ability to coordinate resident experiences across sites, Cubigo is worth evaluating — but do validate specific UX behaviours cited in user reviews (calendar UX, attachments for maintenance, community chat needs) during your pilot. G2+1
