CareBuilder

Overview

• Headquarters: Amsterdam, Netherlands

• Category: Care Matching; Screening, Monitoring & Telecare; Patient Communication Platform

• Core Products: SaaS care orchestration platform, caregiver & client apps, device integrations (alarms, sensors), Real-time Care Response Centre module. CareBuilder

Introduction:

CareBuilder is a Netherlands-founded, SaaS care-technology company whose platform combines care-matching, telecare/monitoring, communication and real-time task orchestration to enable person-centred, independence-focused services. Built around the principle of “matching the right task to the right carer” and a responsive virtual care centre, CareBuilder supports housing providers, local authorities, home-care agencies and health partners who want to deliver safer, more independent living while improving workforce efficiency and community connectivity. The company has roots in Amsterdam and operates internationally with multiple offices and a device + app ecosystem that links clients, carers, families and response centres. CareBuilder+1

Company Background:

CareBuilder was founded in the Netherlands in 1999 and has grown into an international supplier of technology-enabled care solutions. The company positions itself as a mission-driven provider that focuses on “possibilities”: enabling clients to live as independently as possible while ensuring safety and a rapid response when needed. It mixes software (apps and portals) with hardware (alarm devices, sensors) and services (virtual/response-centre workflows) to deliver an end-to-end care ecosystem. CareBuilder also emphasises matching tasks to carers using skill, location, language and availability criteria — a clear nod to workforce optimisation and person-centred allocation. CareBuilder+1

Core Products:

CareBuilder publishes a modular product family that typically includes the following capabilities:

• Real-time Care Response Centre: a central dashboard for controllers and care coordinators showing client status, active tasks, device events and the live locations/status of carers. This is the operational hub for both remote and in-person responses. CareBuilder

• Caregiver & Client Apps: dedicated apps for carers (task lists, navigation, task acceptance, task notes, video/voice communication) and client-facing apps (alerts, messaging, simple interfaces to request help). These apps form the immediate interface between humans and the platform. CareBuilder

• Care Matching / CIC (Care Information & Collaboration): an intelligent triage and matching engine that assigns tasks based on qualifications, availability, distance, gender or language preferences — essential when orchestrating thousands of employees and many simultaneous tasks. CareBuilder

• Lifestyle Monitoring & Telecare: sensor and device integrations (motion sensors, door sensors, alarms, wearables) that feed activity and safety signals back into the platform for early detection of risk and contextualised alerts. CareBuilder

• Communication & Family Access: messaging, content sharing, and video/voice calling embedded into the app ecosystem so families and community contacts can be looped in as appropriate. CareBuilder

• Alarms & Devices: CareBuilder supports the use of TV and in-home devices (and third-party hardware) to expand access channels for clients who are less mobile or less comfortable with smartphones. Corporate Carebuilders+1

These components are designed to work together to deliver hybrid models of care (a blend of remote monitoring and in-person support) that prioritise safety without unnecessary intrusion — enabling fewer direct hours of care while maintaining good outcomes and independence. TSA+1

Technology & Integration Model:

• SaaS cloud architecture: The platform is delivered as a cloud service enabling multi-site centralisation and remote updates. CareBuilder emphasises real-time visibility and task orchestration, which relies on robust cloud and mobile connectivity. CareBuilder

• Device and sensor ecosystem: CareBuilder integrates alarms, motion sensors and other telecare devices, enabling “lifestyle monitoring” that feeds actionable events into the response centre. This lets teams detect deviations in routine (possible early signs of deterioration) and respond proactively. CareBuilder+1

• Open matching rules: The CIC/matching approach is rule-driven, enabling organisations to prioritise criteria such as skillset, proximity and language — valuable for diverse services and for scaling operations. CareBuilder

• Communication stack: Built-in video/voice, messaging and content sharing reduces reliance on fragmented communications (SMS + email + phone), keeping care context and communication in one place. CareBuilder

Practical note: buyers should evaluate integration depth with their existing electronic records, payroll and call-handling systems. CareBuilder’s model is device-rich and integration-heavy by design; confirming API availability and device compatibility is a key procurement step. Dealroom.co

Target users & Typical Use Cases:

CareBuilder is commonly used by:

• Housing associations & sheltered housing / supported living — where monitoring and minimal-intrusion support enable residents to live independently with safety nets. TSA

• Local authorities & social care partnerships — to manage TEC (technology-enabled care) at scale: reducing residential hours while keeping people safe in the community. TSA

• Home-care agencies & domiciliary providers — hybrid models where remote triage and in-person carers are coordinated dynamically. CareBuilder

• Integrated care pilots / hospital discharge schemes — accelerating discharge by providing remote oversight and task orchestration to support people returning home. TSA Conference

• International home-care providers — references show CareBuilder being used beyond Europe, including US providers who use the platform for home-care workflows. Brighter Day Homecare Services+1

Use cases typically revolve around optimising overnight care, responding to device triggers, coordinating urgent/unscheduled tasks, and connecting families and professionals through a single workflow system. CareBuilder+1

Market Position:

CareBuilder sits at the intersection of telecare, care-orchestration platforms and workforce optimisation. The company appears on care-tech industry maps and partner lists and has partnerships with task-force and sector groups, reflecting recognition in the TEC (technology-enabled care) ecosystem. Dealroom and other business directories describe CareBuilder’s SaaS revenue model and its combination of apps + devices as a differentiator. That positioning helps it compete in procurement processes that prioritise integrated device + software solutions. bridgeheadcommunications.com+1

Implementation, Training & Support:

• Onboarding & configuration: Implementation commonly involves device roll-out, configuration of matching rules and workflows, staff training for the response centre and carers, and a pilot phase to calibrate alert thresholds. CareBuilder

• Support model: CareBuilder promotes the idea of a virtual care centre and provides technology support for integrated devices; buyers should confirm SLAs, escalation paths and local language support for multinational deployments. CareBuilder

Because CareBuilder tends to be used for safety-critical workflows (alarms, medication reminders, fall detection), ensure your procurement includes clarity on uptime, data privacy, and device maintenance arrangements.

Sector commentary:

• CareBuilder’s TEC approach (remote-first support with in-home devices and a response hub) echoes broader sector trends of “Telecare 2.0” — moving from simple video calls to integrated monitoring, wearables and data-driven triage that reduce pressure on frontline services while improving response times. Industry commentary positions these hybrid models as a path to better patient experiences and efficiency gains. innovattic.com+1

• Sector groups (e.g., TSA and Task Force Health Care) have referenced CareBuilder’s technology as part of their portfolios or partner listings, lending third-party credibility for councils and provider consortia that adopt TEC solutions. TSA+1

User Feedback:

Below is a synthesis of publicly available feedback, case studies and sector commentary. Note: CareBuilder’s customer base spans public-sector purchasers and private providers, so feedback reflects operational and procurement perspectives.

Positive Feedback

• Person-centred outcomes: Buyers and sector articles highlight measurable gains in independence for clients when combining sensors, calls and targeted in-person visits. CareBuilder’s emphasis on independence rather than replacement of care is repeatedly noted. TSA+1

• Effective task matching: The CIC/matching engine is praised for finding suitable carers quickly (by skill, language or proximity), improving response times and reducing mismatches. This is valuable in large workforces. CareBuilder

• Hybrid care capability: Organisations appreciate the blend of remote monitoring and in-person support — especially for overnight and low-acuity cases where continuous physical presence is inefficient. TSA

• Device + software integration: Clients and providers like the single vendor model that packages devices, apps and response workflows, simplifying procurement and support. CareBuilder+1

Negative Feedback

• Complex procurement & device management: Integrated device ecosystems create procurement complexity (device selection, replacement cycles, warranties) and a dependency on vendor lifecycle management. Buyers must be ready to manage hardware as well as software. Dealroom.co

• Connectivity & reliability dependency: Telecare and lifestyle monitoring depend on robust connectivity; in low-signal rural settings this can undermine the remote-first model. Organisations report the usual caveats about offline resilience and fallback procedures. CareBuilder+1

• Change management: Shifting to triaged, remote-first care requires cultural and operational change across commissioners, clinicians and frontline staff. Some pilots highlight the need for careful stakeholder engagement to avoid perceived “de-skilling” of teams. TSA

• Evidence depth: While sector commentary praises TEC 2.0 models, independent, peer-reviewed studies on long-term outcomes for specific deployments are still emerging; purchasers should request local pilot data and KPIs. IADB Publications

(References: CareBuilder product pages, sector articles, partner listings and vendor case studies.) CareBuilder+2TSA+2

Strengths & Weaknesses:

Strengths

• Integrated platform + devices reduces operational fragmentation (one procurement, one support route). CareBuilder

• Smart triage & matching improves resource utilisation and client-centred allocation. CareBuilder

• Designed for hybrid care — well suited to models that mix remote monitoring and targeted in-person visits. TSA

Weaknesses

• Hardware lifecycle & procurement risk — device dependency can introduce operational overhead. Dealroom.co

• Connectivity sensitivity — remote models require robust connectivity and contingency planning. CareBuilder

• Scale & customisation — very large or clinically specialised organisations should confirm custom integrations and enterprise SLAs. Dealroom.co

Best fit

• Housing associations, sheltered housing, local authorities and mixed home-care providers running TEC pilots or moving to hybrid care models. Also suitable for organisations that want an end-to-end device + software programme rather than stitching multiple suppliers together. TSA+1

Procurement & Recommendations:

If you’re evaluating CareBuilder, consider the following steps:

1. Define outcomes & KPIs: independence metrics, avoided hours of care, response times, and client satisfaction. Use them to evaluate pilot success. TSA

2. Run a device pilot: test sensors and alarms in representative homes (urban/rural/different dwellings) to check connectivity and false alarm rates. CareBuilder

3. Test matching rules in live operations: validate that the triage criteria (skills, language, distance) work in practice and can be tuned. CareBuilder

4. Clarify integrations & data flows: ensure compatibility with customer records, safeguarding systems, and any NHS/local health systems where necessary. Dealroom.co

5. Confirm SLAs & device warranties: include uptime, response times, data-protection clauses and device replacement terms. CareBuilder

6. Plan change management: engage carers, families and clinicians early; create champions; document new protocols for escalation and failover. TSA

Conclusion:

CareBuilder is a mature, device-aware care platform that speaks directly to modern TEC strategy: enable independence, reduce unnecessary in-person hours, and orchestrate care more intelligently. Its strengths lie in combining device ecosystems with a rule-based matching engine and a response-centre approach that supports hybrid care delivery. This makes it an attractive choice for organisations that want to adopt a remote-first model without sacrificing person-centred choice and safety. CareBuilder+1

However, the model carries familiar caveats: device procurement and lifecycle management, connectivity dependence, and the need for careful change management. These are manageable with strong pilots, clear KPIs and well-scoped contracts — but they are real operational considerations that should shape any procurement decision. Dealroom.co+1