Overview:
Headquarters: Daresbury, United Kingdom
Category: Supported Living and Home Care Management (Clinical and Non-Clinical); Care and Nursing Home Management (Clinical and Non-Clinical)
Core Products: Digital care planning & electronic records
Introduction:
Carebeans is a UK-based, cloud-first care management platform designed for care homes, supported living and domiciliary/home-care providers. It combines digital care planning, mobile point-of-care recording, rostering/time & attendance, and domiciliary call-handling into a single, integrated suite aimed at simplifying workflows, maintaining regulatory compliance and improving continuity of care. The company positions itself as user-centred and practical: built with providers’ input to deliver a balance of clinical and non-clinical features for both residential and community settings. Carebeans Care Management Software+1
Core Products:
Carebeans’ product family is designed as an all-in-one solution for organisations that otherwise juggle separate systems for clinical records, rostering and domiciliary scheduling:
Digital care planning & electronic records: Person-centred care plans, risk assessments, daily notes and clinical records accessible via a desktop portal and mobile apps for frontline staff. The platform stresses CQC-compliant documentation and audit trails. Carebeans Care Management Software
Mobile point-of-care: Native mobile interfaces (apps) enable carers to record interventions, vitals, medication administration and observations in real time at the bedside or in the community. Carebeans Care Management Software
Rostering, time & attendance: Integrated rota tools, clock-in/out and attendance reporting reduce the need for separate workforce systems and help with cost control and rota accuracy. Industry reviewers single out the rota module as a market-competitive feature. Carebeans Care Management Software+1
Domiciliary / Supported Living modules: Scheduling, visit verification, billing and care-worker allocations for home-care services and supported living — allowing the same core data model to be used across settings. Carebeans Care Management Software+1
Reporting & compliance: Dashboards, exportable reports and audit functionality to support inspections, contract monitoring, and quality-assurance activities. Carebeans Care Management Software
Because the components are integrated, Carebeans markets the platform as reducing duplication, improving data fidelity and shortening the time from observation to actionable record.
Technology, Integrations & Standards:
Cloud delivery: Carebeans operates as a cloud service (SaaS), which supports multi-site centralisation and high-volume data transactions across clients. The cloud approach supports remote updates, backups and centralised security controls. Carebeans Care Management Software
Mobile apps & offline capability: The mobile offering is core to the product, enabling in-the-moment recording. Providers often require offline or intermittent-connectivity behaviour for community visits — Carebeans promotes mobile usability though explicit offline behaviour should be validated during pilots. Carebeans Care Management Software+1
Standards & assurance: Carebeans has been listed in sector supplier directories and referenced by professional bodies in the UK care sector, and has been described as an “assured” supplier in several procurement/assurance listings — useful signals for commissioners and buyers in health & social care. Birdie+1
APIs & integration: The company presents itself as an integrated single-stack solution (i.e., many modules under one platform). For complex third-party integrations (e.g., payroll, person-level clinical systems, or national health record hubs) customers should confirm API availability and existing connectors during procurement. The public materials emphasise fewer interfaces by design, which is appealing but may require bespoke work for certain trust/CCG/NHS integrations. Carebeans Care Management Software+1
Target Users & Typical Use Cases:
Carebeans targets a wide set of provider types in the UK social-care market:
Care homes (residential & nursing): care planning, MAR (medication administration records), incident logging and inspections preparation. Carebeans Care Management Software
Supported living services: tools for personal budgets, finance tracking, activity scheduling and independence monitoring. Carebeans Care Management Software
Domiciliary/home care providers: visit scheduling, electronic call monitoring, billing and travel-aware rostering. Carebeans Care Management Software
Small-to-medium operators through to multi-site chains: Carebeans positions itself as scalable across single homes up to customers with many sites, claiming hundreds of customers and high daily transaction volumes. Buyers should, however, probe case studies that match their scale. Carebeans Care Management Software
Implementation, Training & Supplier Support:
Carebeans emphasises a provider-led development model and offers demo/implementation services. Typical supplier claims include:
Onboarding & training: initial web demos followed by staff training sessions and ongoing support. Video content and release notes indicate an active feature-release cadence. YouTube+1
Customer support & evolution: industry write-ups and user comments highlight that Carebeans actively solicits customer feedback and evolves features from that input — a positive for organisations seeking a product that adapts to real operational needs. The Access Group+1
Prospective customers should confirm implementation timelines, data-migration approaches (from paper or legacy systems), and service-level agreements (SLAs) during procurement.
Pricing & Procurement Pointers:
Carebeans does not publish standardised, one-size-fits-all pricing on the public site; pricing typically depends on modules chosen (care planning, rostering, domiciliary add-ons), number of users/devices and integration/migration services. The firm is listed as an NHS-assured supplier in some aggregations, which can ease procurement for public sector buyers — again, confirm procurement route and available frameworks (e.g., G-Cloud, NHS frameworks) directly with the vendor. Birdie+1
Market Recognition & Commercial Signals:
Carebeans appears on third-party industry roundups and directories of care management suppliers, and has attracted investor and industry interest. Coverage of a commercial exit/acquisition indicates sector consolidation and suggests the platform had sufficient traction to attract larger players' attention. For buyers, such activity can be double-edged: it may improve integration opportunities and investment in R&D, but buyers should clarify future product roadmaps and support commitments post-transaction. BusinessCloud+1
User Feedback:
Below is a synthesis of publicly available user sentiment pulled from vendor pages, industry roundups, reseller comments and customer review snippets. (Because public review volume for mid-market care software is variable, this summary aggregates frequent themes rather than exhaustive user-by-user accounts.)
Positive Feedback
Integrated rostering praised: Multiple industry pages and reviews flag the rota/time & attendance module as strong value — users appreciate an integrated rota rather than separate workforce systems. The Access Group+1
User-centred design & simplicity: Care staff and managers often remark that the platform prioritises ease of use and a clean interface compared with older legacy systems, which helps adoption at care-worker level. Carebeans Care Management Software
Responsive product evolution: The firm is noted for incorporating customer feedback into releases (feature updates, forms/builder tools, care pathways), which users find reassuring for long-term fit. YouTube+1
Affordable for smaller providers: Several aggregator lists and buyer guides position Carebeans as competitive on cost for small-to-medium providers seeking a full suite. medesk.net
Negative Feedback
Limited third-party review volume: Compared with some large legacy suppliers, Carebeans has fewer independently-hosted long-form reviews, which can make independent verification harder — buyers should request referees and case studies that match their service model. (This is a procurement best-practice point rather than a product defect.) Carebeans Care Management Software+1
Integration caveats: The “single stack” advantage (fewer interfaces) is attractive, but organisations with complex payroll, payroll-provider integrations, or deep clinical integrations should confirm API support and migration scope early. Carebeans Care Management Software
Vendor-specific risk on M&A: The acquisition/ownership changes reported in industry press can introduce uncertainty about long-term product direction, pricing or support structures; ask for contract protection clauses or transition plans. BusinessCloud
(These themes reflect public commentary and sector analyses rather than exhaustive user surveys; prospective buyers should run pilot programmes, request written references and include contractual protections.)
Strengths:
Integrated suite combining care planning, rostering and domiciliary functionality reduces administrative duplication and simplifies staff training. Carebeans Care Management Software
User experience emphasis helps adoption at the frontline — a significant practical win in care settings where staff turnover and time pressures are high. Carebeans Care Management Software
Competitive appeal for small and medium providers looking for an affordable, full-stack platform. medesk.net
Weaknesses:
Less public independent review data than some long-standing vendors — due diligence required. The Access Group
Integration and governance considerations for large trusts or multi-agency workflows need early verification. Carebeans Care Management Software
Any product that is acquired or consolidated should be evaluated for future product roadmap stability and support guarantees. BusinessCloud
Recommendations:
If you’re evaluating Carebeans for your organisation, practical procurement steps:
Request a tailored demo with scenarios and reporting examples that match your workflows (e.g., MAR, dual-registered homes, supported living finances). Carebeans Care Management Software
Ask for referees: at least two live customers similar in size/sector to you and permission to contact them. Carebeans Care Management Software
Confirm integration matrix: payroll, HR, telephony, accounting and (if relevant) NHS integrations. Document expected API endpoints and SLAs. Carebeans Care Management Software
Pilot & migration plan: define a data-migration window, training schedule and success criteria (uptake rates, time saved, error reduction). YouTube
Contractual clauses: include uptime SLAs, data-portability clauses and post-transaction support guarantees if ownership has recently changed. BusinessCloud
Conclusion:
Carebeans has established itself as a modern, integrated care-management platform with clear strengths in usability, rostering and combined residential/home-care functionality. It is particularly attractive to providers who want a single supplier for care planning, mobile recording and workforce management and who prefer a product that evolves via active customer collaboration. As with any mid-market care-tech buyer decision, the most reliable way to validate fit is a combination of a targeted pilot, reference checks with similar providers, and a carefully negotiated contract that protects continuity of service.
